Learner Engagement Manager - Northants & Wellinghborugh area

You will be responsible for assessing learner needs using a full range of Information, Advice and Guidance (IAG) tools, supporting them to progress into work, apprenticeships, or further education.

Key Responsibilities

Learner Engagement and Recruitment

• Build rapport with Job Centre Plus staff, community services, and referral partners
  

• Identify and recruit prospective learners onto suitable training programmes
  

• Deliver IAG using tools such as Training Needs Analysis, skill checks, SMART planning and employability assessments
  

• Enrol learners onto courses and provide ongoing support to improve employability
  

• Promote programmes and increase learner recruitment across all delivery areas
  

• Match candidate skills to training and job opportunities
  

• Conduct telephone interviews and shortlist suitable learners
  

• Track learner progress and maintain regular communication
  

Employer Engagement and Business Development

• Develop links with local employers to create progression routes for learners, including Sector Based Work Academy Programmes
  

• Work with Business Development Managers to source job vacancies and promote opportunities
  

• Use social media and recruitment platforms to advertise roles and build employer relationships
  

• Attend client meetings, cold call prospects and promote services
  

• Prepare CVs and correspondence to submit to employers on behalf of learners
  

Site-based Delivery and Target Achievement

• Visit JCP offices regularly to maintain visibility and promote training offers
  

• Meet learner recruitment targets through enrolment and course matching
  

• Conduct outreach and marketing activities, including presentations to JCP and other agencies
  

• Support learners to develop motivation and employability behaviours
  

• Ensure vacancies are linked to courses and learners are supported into employment
  

Caseload Management and Administration

• Deliver a personalised and positive experience for each learner on your caseload
  

• Track recruitment performance by site and take action where referrals are low
  

• Maintain accurate records and ensure all paperwork is audit compliant
  

• Support with venue booking, course preparation, and coordination of delivery logistics
  

• Update learner databases and collate course documentation including certificates and results
  

Person Specification

Qualifications

• Level 2 qualification in Information, Advice or Guidance – Desirable
  

Knowledge and Experience

• Experience recruiting adults in the further education or adult skills sector – Essential
  

• Skilled in delivering IAG and supporting progression into employment – Essential
  

• Proven track record working with JCP and external referral agencies – Essential
  

• Understanding of the government’s support agenda for unemployed individuals – Essential
  

Skills and Competencies

• Excellent verbal and written communication – Essential
  

• Ability to build rapport and maintain productive working relationships – Essential
  

• Good IT skills, including Microsoft Word, Excel, and CRM/database systems – Essential
  

• Able to motivate others and overcome barriers to engagement – Essential
  

• Commitment to equal opportunities and community education – Essential
  

Safeguarding Commitment

• Motivation to work with children, young people, and vulnerable adults
  

• Ability to maintain appropriate boundaries and professional relationships
  

• Emotional resilience in working with challenging behaviours
  

• Understanding of and commitment to safeguarding protocols