Learning and Development Consultant

Job Description

Learning and Development Consultant
£28,000 to £35,000 + Bonus
Bolton/ Hybrid

35 Hours per week (Monday - Friday)

The Role

We’re looking for someone who is just as passionate as us when it comes to driving performance and setting Teammates up for success.

The Learning & Development team are at the start of an exciting journey and the Learning and Development Consultant will play a huge part in its success, making it a fantastic opportunity for someone who is ambitious and really wants to make an impact and be part of something exceptional.

The role will see you welcome new Teammates through induction and drive performance of existing Teammates using a variety of different coaching approaches. You will inspire Teammates to explore their potential, using your knowledge and experience in an energetic contact centre environment. As a Learning and Development Consultant, you will be instrumental in driving revenue growth and enhancing the customer experience.

This role is especially rewarding, you’ll see the impact you make each day through coaching and other development approaches, ensuring new Teammates excel in their role. You’ll also be rewarded with a performance bonus through hitting agreed KPI’s.

What You Can Expect to Be Doing

Welcome and develop new Teammates through induction delivery.
You should apply and promote a continuous learning cycle through your coaching and induction delivery.
Analyse performance trends of individual teammates to identify focus areas for coaching.
Educate on and empower SMART goals with Teammates to drive clarity and motivation.
Design learning material aligned to LOVE design principals, including coaching sessions, reports and communications.
Collaborate with stakeholders to demonstrate behavioural changes as a result of your coaching.

Requirements and skills

Experience as a Sales Coach, Sales Trainer or similar role.
Can demonstrate a variety of different coaching approaches.
Proven track record in driving performance.
Experienced in creating tailored coaching plans.
Excellent communication skills with the ability to motivate people.
Problem-solving skills.
Experience in contact centre sales is an essential.

A Bit About Us

We’re the UK’s Favourite Energy Retailer helping businesses and households make savings on their utilities. Since 2007, we’ve grown into one the UK’s leading energy comparison experts, carrying out almost 400,000 switches to save customers over £100m on their gas, electricity, water, and telecoms.

Why Join Love?

Our Teammates are the heart and soul of our business, and every single person has an important part to play in driving our success. We firmly believe that happy Teammates result in happy customers, so we like to have a little fun along the way.

We value the time of teammates and know it’s important to create a balance of work and home life, you’ll work Monday – Friday with no weekends or late evenings, with the opportunity to work 2 days in our buzzing office and 3 days from the comfort of your own home.

Our social calendar is loaded with awards days, incentives, and social activities to keep hearts pumping and recognition front of mind.

Take a Peek at Some of Our Benefits

Access to Love Loyalty Club and exclusive shares.
Hybrid working.
Healthcare package.
25 days holiday plus an additional day service for each year of service, capped at 28 days. Plus, bank holidays.
Employee discount scheme.
Exciting social events including themed celebrations and parties, charity functions and conferences.
Sociable working hours.
Fantastic progression opportunity with clear succession planning and the opportunity to complete qualifications.
A secure future through our Pension plan.
Enhanced Maternity and Paternity package.
Refer a Friend Scheme rewarding up to £300 in vouchers!
On site gym
Onsite café
Free parking
Cycle to work Scheme

If you are ready to pursue the road to adventure, grow with a successful, award-winning business utilities marketplace provider, and work in a role you are destined to LOVE, don’t hold back! Get in touch!

* We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.

If you haven’t received a phone call or an invitation to interview after two to three weeks, unfortunately, you haven’t been successful on this occasion.