Learning & Development Coordinator (Early Careers / Graduate)

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role. It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Importantly too is how we go about living our vision.  This is defined by the Prime mission:

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

It speaks to collaboration and to everyone’s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.

On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:

Be Brave, Be Human, Be Passionate, Be Exceptional. 

At Prime these values are integral to who we are.  They are there to guide you in your role and support you on your personal journey to success.  They shape our culture and support us in achieving our vision together, as one global team.  

Purpose of the role
As a Learning & Development Coordinator, you will support the delivery of our learning strategy and help create an engaging, high-quality learning experience across Prime.

This role combines coordination of learning activities and programmes, with hands-on content development. It has a strong focus on content creation and building engaging learning (approximately 60–70%), alongside coordination of learning operations. You will:

• Manage the day-to-day administration of Prime Dojo, ensuring learning is organised, accessible and professionally delivered
• Act as the first point of contact for all learning and development activity across the business
• Support the delivery of learning solutions, including eLearning, live sessions, external courses and certification programmes
• Create, build and maintain engaging digital learning content in collaboration with subject matter experts and the Studio team
• Partner with Learning & Development (L&D), subject matter experts and Studio to deliver high-quality learning solutions
• Track, communicate and report on learning activity and impact

Operations and learning experience

• Manage the day-to-day administration of Prime Dojo, including calendars, schedules, trackers, filing and programme status
• Act as the first point of contact for employees, managers and stakeholders for all learning-related queries
• Coordinate all types of learning activities and programmes (live workshops, eLearning etc.), including scheduling, joining instructions, attendance tracking and facilitator support
• Support the delivery across all learning tools/support including professional sponsorships, external training and certification programmes, including enrolment, agreements and progress tracking
• Maintain the Prime Dojo intranet pages, learning calendar and communications to employees
• Track and report on learning activity, engagement and completion
• Collect learner feedback and support continuous improvement of the learning experience

Content and learning delivery

• Work with internal subject-matter experts to create, update and publish learning content
• Build engaging digital learning modules using tools such as 360Learning, Genially, Canva or similar platforms (training provided)

• Quality-assure learning modules for usability, accuracy and brand consistency
• Edit and structure content into clear, engaging learning experiences (e.g. breaking down presentations into effective digital learning)
• Curate high-quality external learning resources to complement Prime’s internal programmes

Learning platform

• Own the day-to-day administration of the 360Learning platform, including user access, group management, course and pathway assignments

• Maintain learning structures such as user groups, learning paths, dashboards and reporting views
• Provide first-line user support and liaise with 360Learning and IT to resolve platform issues

Partnering and support

• Support Director, People & Culture Shared Services, in partnering with client teams to understand needs and build the right learning solutions
• Track agreed learning solutions from design through to delivery and evaluation
• Maintain clear records of scope, audiences, timelines, owners and delivery status

• Experience in a coordination, project support or administrative role, or a strong early-career/graduate background demonstrating these capabilities
• Highly organised, with the ability to manage multiple tasks and priorities effectively
• Strong attention to detail and commitment to delivering high-quality work
• Digitally savvy, with confidence using systems and a willingness to learn new tools quickly
• Curious and proactive, with the ability to work independently and figure things out
• Strong communication skills and a positive, service-oriented approach
• Interest in learning and development and creating engaging content
• Interest in creating or working with digital content (e.g. presentations, learning materials or similar)

• 33 days annual leave (25 days holiday, 8 Bank holidays)
• Birthday day off
• Christmas shutdown period
• 5% pension contribution
• Private medical health insurance
• Medical cash plan
• Hybrid Working