Learning and Development Manager

Salary: £60,000 to £65,000 per annum

Hours: 37.5 hours per week, Monday to Friday.

Reports to: Head of People

Direct reports: Training Team Manager, Quality and Coaching Team Manager and Knowledge Specialist Team Manager.

Location: Harlow, Essex. Easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free parking and EV charging on site.

About the role:

In this fast-paced, hands-on role you will be leading our L&D department of 21 to deliver an outstanding beneficiary experience. This will be achieved through delivery of effective quality assurance, coaching, knowledge sharing solutions and design and delivery of industry-leading training.  Setting our colleagues up for success is at the very heart of everything the Learning and Development team do. 

What you will be doing:

• Lead a department of learning and development specialists – inspiring them to provide industry leading L&D interventions and solutions. 

• As a member of the Charitable Operations senior leadership team, you will act as a key stakeholder in company-wide project teams. 

• Ownership of various projects that support in the delivery of the Foundations strategic goals and objectives. 

• Use feedback and management reporting to identify where the beneficiary and colleague experience can be improved. 

• Develop technology-based solutions to better understand the beneficiary experience and target coaching and training solutions to meet their needs. 

• Oversee our Training Team who design, deliver, facilitate and evaluate effective training and development solutions to meet the organisational goals.  

• Oversee our Quality and Coaching team who, through our quality monitoring framework and coaching of our operational teams, ensure that day today interactions with our customers deliver high levels of customer service. 

• Oversee our team of knowledge specialists who ensure that all our internal and external knowledge sharing tools are up-to-date, governed and that our operational teams have easy access to the information and knowledge they need. 

• Succession planning - Design and deliver management and leadership development solutions to the whole organisation. 

Your experience:

Must haves:  

• Minimum of 2 years’ experience leading a learning and development team in a customer centred organisation. 

• Experience in all 4 elements of the learning cycle. 

• Experience in design and delivery of Management and Leadership development programmes. 

• Experienced coach and facilitator. 

• Stakeholder Management and board level reporting 

• Experience in project management.  

Nice to haves: 

• Knowledge information management 

• LMS implementation 

• E-learning design (Articulate 360/Adobe Creative/Canva) 

• Insights Discovery or similar Practitioner 

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still encourage you to apply.

Who are we?

We are building a future where all disabled people have the transport options to make the journeys they choose.

We fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.

Why choose us?

We want working for the Motability Foundation to be the best career move you’ve ever made. When you join the Motability Foundation you will join a group of people who are supportive, innovative and motivated to improve the lives of our beneficiaries.

We value everyone’s unique qualities and celebrate having a diverse, equitable and inclusive culture where everyone feels safe to be their authentic selves. This is embedded into our values, Collaborative, Respectful and Evolving.

We bring our people together through our People Forum, Equity, Diversity and Inclusion Forum, Social Squad and our Wellbeing Champions and our employee Spotlight Awards help us recognise the excellence and dedication of our staff.

We are proud to be recognised as Disability Confident Leader, have attained Platinum Level Award for Investors in People and are members of the Business Disability Forum.

A career with Motability Foundation can offer you so much more than earning potential, we pride ourselves in offering some fantastic benefits. Some of these include:

• 26 days annual leave, plus the option to buy/ sell up to five days.
• One wellbeing day for extra flexibility.
• Pension scheme - Up to 20%, including a 10% non-contributory contribution and matched contributions up to 5%.
• Life Assurance of four times your salary.
• Private healthcare through BUPA for you and your family, along with a Medicash Health Plan.
• Employee assistance programme: GP appointments, eye tests, flu vaccinations, sick pay and free gym and yoga sessions.
• Enhanced Parental Leave, including Adoption Pay.
• Free parking, EV charge points and a minibus service to/from the town centre and train station.
• Fresh fruit, breakfast snacks, and a Dress for Your Day dress code.
• Learning and development opportunities to help you grow.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, and we aim to be an employer of choice for candidates with disabilities.

As a Disability Confident Leader, we have committed to ensuring that disabled people and those with long term health conditions have the opportunities to fulfil their potential. We want to ensure everyone has the opportunity to perform their best when interviewing and when working with us, so if you require any reasonable adjustments that would make you more comfortable, please let us know so that we can do our best to support you.

To help us create an inclusive workplace we are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Some of our roles attract a high volume of applications and in some circumstances, we may need to limit the number of interviews offered to disabled and non-disabled candidates.