Learning and Development Manager

Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it. Emerging markets payments are usually challenging, expensive, unreliable and opaque. Our solutions help fix these pain points. Ultimately, we connect traditionally hard-to-reach regions to global financial infrastructure, giving access to the best prices and the fastest, most reliable settlement.

FX and cross-border payments are often complex and expensive, especially when operating in emerging markets. Crown Agents Bank (CAB) wraps its deep and trusted relationships and strength of network around innovative digital capabilities, and cross-border transaction banking solutions to enable fintech, corporates, governments, development organisations and banks to move money to, from, and across often hard-to-reach markets.

Working closely with the Group Chief People Officer, the L&D Manager will be responsible for designing and delivering a company wide learning and development framework that enables growth, enhance capability, and drive performance. The L&D Manager will work closely with HRBPs, managers and team leaders to identify training needs which foster continuous learning across the company.

Role Responsibilities:

• Develop and implement a robust, scalable L&D strategy aligned to business goals.
• Lead the L&D function, managing learning programs from strategy to execution.
• Partner with senior leadership and department heads to assess the company learning needs and design scalable solutions.
• Design, deliver, and evaluate training programs for leadership development, performance improvement, and career progression.
• Manage and coordinate external facilitators and vendors.
• Build and promote a culture of continuous learning, inclusion, and talent development across all levels.
• Collaborate with HRBP to integrate learning into broader employee lifecycle initiatives.
• Stay current on trends in learning and development and technologies to recommend and implement innovative solutions.
• Establish KPIs and success measures for all learning initiatives.
• Monitor effectiveness using data and analytics to track learning impact, engagement, ROI and provide regular reporting to senior stakeholders.

• Relevant L&D Qualification.
• Proven experience in Learning and Development, within a fast-paced or highly regulated environment, ideally financial services.
• Ability to work strategically and hands-on
• Proven ability to design and implement impactful learning programs.
• Proficiency in using LMS platforms and e-learning tools.
• Excellent communication, stakeholder management, and project management skills.
• Analytical and data-driven mindset; capable of measuring training effectiveness and reporting results.
• Excellent facilitation skills to run in-house L&D programs.

• Hybrid working
• Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
• Life Assurance – 4 times annual salary
• Group Income Protection
• Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
• Discretionary Bonus
• Competitive Annual Leave
• 2 Volunteering Days
• Benefit Hub