Leasehold Officer

Leasehold Officer

Department: Neighbourhood & Communities

Location: Hybrid - Head Office & Local Office

Grade/Salary: SO1 £39,835-£42,155

Reports to: Leasehold Manager

Contract: Permanent, Full-Time (35 hrs) Hybrid

Purpose:

Deliver a high-quality, customer-focused leasehold and freehold service. Manage service charges, Section 20 consultations, major works billing, leasehold transactions, arrears recovery, and resident engagement, ensuring compliance, transparency, and resident trust.

Key Responsibilities:

· Customer Service & Leasehold Management: Primary contact for homeownership residents; advise on lease rights/obligations; resolve complex queries and disputes with empathy and professionalism.

· Service Charges & Arrears: Handle enquiries, payment plans, and disputes; recover arrears via proactive engagement, legal processes, and solicitor liaison.

· Major Works & Section 20: Issue statutory notices, apportion costs, engage residents during consultations, set up payment arrangements, and recover arrears.

· Leasehold Transactions: Process RTB/RTA, lease extensions, resales, remortgages, subletting, alterations, and certificates in compliance with statutory and policy requirements.

· Dispute Resolution & Enforcement: Address lease breaches, unauthorised subletting, and arrears; work with legal teams on formal actions.

· Resident Involvement & Governance: Engage with Homeownership Panel; promote transparency, co-production, and continuous improvement.

Person Specification:

· Experience: Leasehold/homeownership/housing management; interpreting leases; major works/Section 20; arrears recovery; dispute resolution; managing transactions; cross-team collaboration. Housing qualification (Desirable).

· Knowledge & Skills: Leasehold law; service charge legislation; Section 20; Building Safety Act; current leasehold reform issues; strong communication; IT literacy; legal/policy interpretation; sector best practice (Desirable).

· Personal Qualities: Embody values - We Care, We Are Trusted, We Are Improving, We Are Listening. Flexible, resident-focused, and professional. DBS clearance required.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.