Leasing Coordinator

Perm Role details as follow:

Title: Leasing Coordinator (Centralised)

Location: Head Office

Hours: 37.5 hrs (Mon-Fri 9-5:30)

Holiday: 25 plus BH

Salary: 33K

Key Tasks

New Enquiries

• Call all tickets within the 'New Enquiries' funnel - 24-hour KPI
• Notes to be left in HubSpot.
• Voicemail left and email issued if no answer.
• Ensure that tickets are moved along the pipeline.
• Aim is to qualify and schedule a viewing for the customer.

Waiting on Contact, Waiting on Us, Awaiting Viewing Booking, Call Later

• Call tickets within the above funnels to re-engage and schedule viewings.
• Notes to be left in HubSpot.
• Voicemail left and email issued if no answer.
• Ensure that tickets are moved along the pipeline or closed if no contact following several attempts.
• No tickets should be purple (no activity).

Viewing Booked

• Ensure that deals within this funnel are future viewings only.
• Liaise with site team for any viewings that are in the past to determine whether viewing occurred.

Viewing Complete

• Call viewings from previous day or over the weekend to follow up if the deal is labelled.
• Site teams will call any deals that are labelled 'Site Team'.
• Site teams should have already issued a follow up email on the day of the viewing.
• Call older deals that are labelled 'Leasing Central' or 'Didn't Attend' within this funnel to re-engage and answer any questions.
• Encourage offers.
• Notes to be left in HubSpot.
• No deals should be purple (no activity).
• Ensure that deals are moved along the pipeline or closed if no contact following several attempts.

Pending Reservation

• Check portal to determine whether reservation link has been issued.
• Call deals within funnel that have not been issued a reservation link, however, have shown interest via the website.
• Potentially add to 'Waiting List' or 'Call Later' where required.

Renewals

• Once Credit Control and Site Team have ticked to renew, reach out to the resident to commence the renewal conversation - Aim to contact 90 days before tenancy ends.
• Email should be issued from specific site email address with the site email address cc'd. The email should then be filed within relevant apartment folder.
• Change Negotiation Status.
• Check R2R on Rent Profile and populate column.
• Liaise with site team throughout, where necessary.

Additional Key Tasks

• This is not an exhaustive list of the duties that may be required of the post holder. Duties may be changed, after discussion, to suit the operational requirements

General Responsibilities

• Act at all times in line with the Company Values, integrating these into all work practices.
• Participate in team, departmental and corporate project and planning processes as required.
• Observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
• Act as an ambassador for the company in your conduct during working hours and in all contact with customers and third parties connected with of the company's business.
• Support the Marketing Team to implement engaging community building events for residents.
• Undertake any other duties as are reasonably requested from time to time.

Essential

• Required authority, skill, and support to creatively address customer needs across the portfolio.
• Actively embrace and work within the Company Values.
• Able to show an understanding of and commitment to good customer care.
• Able to show an understanding of and commitment to property services and managing landlord and customer relationships.
• Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents.
• Ability to work in a varied and demanding role with appropriate supervision.
• Ability to work to strict deadlines and be organised and efficient.
• Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel.
• Self-motivated, with high energy and enthusiasm.
• Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
• Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity.
• Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.

Desirable

• Knowledge and experience of using Qube

Bottom of Form

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.