We are looking for a motivated and detail-oriented Leasing Operations Manager to support our Head of UK Residential Sales & Lettings in delivering exceptional leasing and operational standards across our high-volume build-to-rent portfolio. This is an exciting opportunity to develop your skills while working on high-profile developments and contributing to maximising rental income and tenant satisfaction.
What’s in it for you?
Hands-on experience across all aspects of residential leasing and operations
Opportunities to develop your skills and grow your career
Supportive and collaborative team environment
Exposure to exciting new developments and innovative projects
Competitive salary and benefits package
Responsibilities
Support weekly re-pricing of apartments to maintain competitive rental values
Assist with negotiating new lettings, renewals, and checking tenancy documentation for accuracy
Manage tenancy changes such as change of sharers and Deeds of Surrender (DOS)
Conduct end-of-tenancy walkthroughs, identify issues, and ensure readiness for next tenants
Support tenant deductions, relocations, meetings, and resolution of tenant issues
Monitor and replenish furniture stock, oversee delivery and installation, and sign off completed works
Assist with compliance to the Renters Reform Bill, updating policies and contracts as required
Help mobilise and review new and existing developments, supporting operational readiness and improvement initiatives
Gain knowledge of upcoming sites to contribute to future mobilisation and design processes
Experience Required
Minimum 2 years’ experience in the build-to-rent (BTR) industry
Strong understanding of the leasing process, current legislation, and industry requirements
Excellent organisational and administrative skills with strong attention to detail
Ability to communicate effectively and build rapport with tenants, colleagues, and stakeholders
Proactive, collaborative, and willing to take ownership of tasks
Able to manage multiple priorities and meet deadlines
Familiarity with tenancy law and residential leasing processes (desirable but not essential)
Methodical, organised, and committed to delivering excellent service
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