Legal Administrator

Job description

Jo Holdsworth Recruitment are currently working with a highly successful company in Leeds City Centre on a permanent basis. The company are committed to providing a welcoming, flexible and supportive workplace.

My client has provided conveyancing services to over 1 million customers since they opened our doors over 20 years ago. On average, they help arrange one in every four re-mortgages and are consistently placed as one of the top providers. They are a profitable global company and are market-leaders within their sector with an excellent service reputation with our customers.

Working in newly refurbished, modern offices close to local transport links, this is a permanent role working Monday to Friday 9AM – 5:30PM. As well as working within immaculate offices, some other benefits include:

• Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies)
• Family Friendly - hybrid working available, part time/flexible hours, no unsociable hours. We recognise the need to work around that school run!
• Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years’ service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies)
• An extra day off to take on your birthday!
• Smart casual dress code (all week, not just Fridays!)
• Significant career progression opportunities with a large in-house training function
• Highly innovative company with a strong focus on technology
• An active charity and social events calendar

They are currently recruiting for a Legal Administrator to join them; this is the perfect opportunity for someone with office-based experience looking for a new challenge OR someone starting their career!

Responsibilities:

• Telephone liaison with different law firms and client lenders to provide guidance on how to use internal systems, assist with requirements of the legal application process and answer general queries.
• Assisting law firms with queries regarding registration for access and verifying user access.
• Assisting law firms with queries regarding conveyancing transactions held within the system.
• Checking applications and amendments received online from law firms to ensure all requirements and criteria have been met in full.
• Action and respond to incoming messages and emails from the law firms and client lenders.
• Ensure all communication with law firms and client lenders is to agreed service standards and a highly professional level.
• Update the online admin system in respect of the progress of applications.
• Chasing law firms for outstanding information / applications.
• Identify and take ownership of potential problems, reporting the problem to your team leader.
• Where possible, identify process improvements.

Experience Needed:

• Excellent communication and customer service skills
• Ability to meet tight deadlines and targets and to work under pressure.
• Good team player, but also ability to work on own initiative.
• Good attention to detail.
• Good organisational skills.
• Good data input skills.
• Previous administrative/customer service experience.

You’ll join the team, working to achieve monthly targets by actioning incoming correspondence, responding to incoming messages and requesting information from mortgage lenders. This is where your experience in working with deadlines, data input and attention to detail will come in handy. Excellent communication skills and a strong desire to do a good job is a must.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.