Legal Claims Administrator

Job Title: Housing Disrepair Claims Administrator
Location: Manchester City Centre (office-based)
Salary: £25,000 per annum + commission
Contract: Full-time, Permanent (35 hours/week, shift-based)

Working Hours:
Shift work: 9am-5pm or 11am-7pm (rota-based)
Monday to Friday, with occasional Saturday cover (1 in every 3 months, 10am-4pm)

Overview:
A fantastic opportunity for a motivated and organised individual to join a growing Housing Disrepair team in Manchester. The role involves speaking regularly with clients over the phone, gathering key information about housing issues, and providing essential administrative support throughout the claims process.

Key Responsibilities:

• Taking inbound calls from tenants reporting disrepair issues

• Assessing and vetting potential housing disrepair claims

• Recording detailed client information into the claims portal

• Transferring eligible cases to solicitors

• Supporting the Senior Case Manager with general administrative tasks

• Maintaining accurate, secure, and up-to-date records

• Communicating with clients clearly and professionally via phone and email

Key Skills & Requirements:

• Confident and professional telephone manner

• Strong attention to detail and accuracy

• Excellent written and verbal communication skills

• Ability to manage multiple tasks and meet deadlines

• Self-motivated and proactive approach to administration

• Proficiency in Microsoft Word and Excel is beneficial

• Experience using Proclaim is an advantage (not essential)

• At least 1 year of previous administrative experience is required

Benefits:

• £25,000 basic salary + commission

• 25 days holiday + bank holidays

• Day off on your birthday

• Wellbeing and mental health support via Health Assured

• Discounts on retail, travel, and hospitality

• Company-paid social events

• Time off for your child’s first day of school

• Dress-down Fridays

• Long service bonus

• Extra holidays for 100% attendance