Legal Operations Manager

Key Responsibilities

Project Delivery & Stakeholder Management

• Coordinate and deliver Legal Operations projects, including key transformation initiatives such as CLM, e-billing, AI, and process improvements

• Design, manage, and improve Legal intake and triage processes to ensure work is routed efficiently to the appropriate lawyer, team, or external counsel

• Maintain and manage project plans, timelines, risks, and dependencies, ensuring delivery aligns with business priorities

• Support and facilitate workshops and act as the central coordination point across Legal, IT, Commercial, Finance, Procurement, and other teams

• Build strong stakeholder relationships and support accountability and follow-through

• Partner with Legal leadership to balance workloads, identify bottlenecks, and improve responsiveness to the business

Operations & Process Improvement

• Support the ongoing running of core Legal Ops processes, including service delivery, CLM, e-billing and AI adoption, external counsel engagement, and knowledge management

• Develop and maintain policies, procedures, playbooks, and operating rhythms

• Contribute to identifying inefficiencies and support the implementation of technology-driven improvements

• Translate business requirements into clearly defined system changes and coordinate support

Reporting & Data Insights

• Maintain oversight of initiatives using tracking tools (e.g. Smartsheet) and provide clear updates on progress, risks, and outcomes

• Improve data capture, reporting consistency, and quality across Legal systems

• Support reporting and data-driven insights for leadership

• Track and report on key Legal metrics, including matter volumes, turnaround times, workload distribution, technology adoption, external legal spend, contract cycle times, risk categories, and stakeholder demand

Systems, Change & Continuous Improvement

• Support change management, ensuring new processes and systems are adopted effectively

• Support rollout, adoption, and training for new tools, processes, and initiatives

• Identify opportunities to leverage automation, AI, and legal technology to improve efficiency

• Develop and maintain user guidance, training materials, governance documentation, and best-practice standards for legal systems

• Monitor system performance, user adoption, data quality, and process compliance, escalating risks or issues where required

• Support the evaluation, procurement, renewal, and implementation of legal technology solutions

• Promote a culture of operational discipline, accountability, and continuous improvement within the Legal team

Knowledge, skills and experience required

• Demonstrates relevant experience in Legal Operations, Contract Management, or Legal Project support (in-house preferred), working alongside legal, risk, or compliance teams

• Experience implementing and delivering legal projects or transformation initiatives, including exposure to CLM implementation or onboarding

• Hands-on experience supporting implementation, optimisation, administration, or adoption of legal technology solutions (e.g. CLM, e-billing, AI tools or similar)

Skills & Attributes

• Strong organisational and project coordination skills, with working knowledge of project management tools and methodologies (e.g. PRINCE2 or equivalent preferred)

• Experience using project tracking tools (e.g. Smartsheet or similar)

• Analytical mindset with the ability to interpret data and identify trends (experience with tools such as Power BI is an advantage)

• Excellent stakeholder management, communication, change management and relationship-building skills

• Strong problem-solving and critical thinking capability

• Proficiency in Microsoft Office (particularly Excel)

• Ability to manage multiple priorities in a fast-paced environment

• Proactive, detail-oriented, and collaborative, with a strong focus on delivery and follow-through