Legal Support Portal Administrator

Owen Reed is looking to recruit a Legal Support Portal Administrator to join a busy and dynamic team for a top law firm in Croydon.

This role will suit an organised and proactive individual with excellent communication skills, acute attention to detail, and the ability to work under pressure while delivering high-quality client support.

As a Legal Support Portal Administrator, you will be responsible for supporting both clients and internal teams through the efficient management of the client portal, centralised systems, and reprographics services.

Key Responsibilities include:

Portal Administration

• Carrying out ID checks, AML checks, data integrity checks, and conflict checks.
• Managing live status file opening and resolving file opening issues.
• Acting as the first point of contact on the Client Portal Helpdesk:
• Answering phone calls and responding to online chats from clients.
• Supporting clients with portal-related issues.
• Liaising with IT, developers, and external suppliers to resolve technical issues.
• Collaborating with fee earners and branch support staff on matter-related queries.

Mattersphere Database Management

• Creating and maintaining associate contacts.
• Processing branch office requests for data changes.

Reprographics Services

• Producing bundles, indexing, and binding services.
• Managing high-volume printing and specialist copy services.
• Document scanning and digitisation services.

The ideal candidate will be professional, flexible, and reliable, with the ability to thrive in a fast-paced environment.

Key Skills and Attributes:

• Acute attention to detail with the ability to multitask.
• Strong communication skills with the ability to liaise confidently across all levels.
• A customer-focused, proactive, “can-do” attitude.
• Strong problem-solving skills with the ability to show initiative and prioritise effectively.
• Proficient in Microsoft Office and case management systems.
• Ability to work both independently and as part of a team.
• Willingness to learn new skills and adapt to change.
• Flexibility to travel to other offices when required.