Lender Liaison Manager

A fantastic opportunity has arisen to join my client on a full time basis as a Financial Claims Manager on a hybrid basis in their offices in Harrow, London.

My client deals with a high volume of compensation claim, they are able to provide results for clients that most claims companies struggle to achieve. In this role the successful candidate will be reporting to the Operations and Legal Directors and would be responsible for managing different functions of the business, as well as being our liaison for banks/finance companies or their representatives.

Responsibilities:

• Managing a small team processing the remaining PPI cases within the business (including 2x person call centre).Once these cases are closed they will assume responsibility for managing a team processing PCP claims.
• Supporting the growth of our Motor Finance section and overseeing certain processes/teams, eventually transitioning full time to this area.
• Acting as representative to lenders, communicating our needs from them, chasing cases outside SLA, while maintaining a good working relationship.
• Disseminating information from lenders to different departments to help ensure efficient processing of customer cases.
• Ensuring SLA’s are being met, and if not being met this is communicated along with any actions required to improve performance.

Key Skills / Experience:

• Good communication skills - written and verbal.
• Being able prioritise and manage several tasks simultaneously.
• Attention to detail.
• The ability to work on own initiative in line with business goals in a fast-paced intensive environment.
• Good level of IT skills and experience in office-based programs with proficiency in excel a key requirement.
• Flexible attitude required to support other areas of the business.
• Ability to identify where service/training improvements required.
• Experience of dealing with financial consumer claims essential.

Benefits:

• Progression
• Growing Company
• Good company culture
• Autonomy
• Hybrid Working

Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.