Lending Servicing Officer

About Allica bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers

D epartment Description
Operations in banking like in every other firm is established to carry out all day-to-day transactions of the business. The Operations function within Allica has wide-ranging responsibilities supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Account with aligned card activity), alongside our own internal stakeholders. We are particularly focused on the following, ensuring that the bank adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times:
Slick digital account opening, and in life servicing.
Customer contact via telephony, email and in-app communications.
Payment and reconciliation activity.
Treasury operations.
Customer due diligence through Know Your Customer, Know Your Business.
Lending pipeline management.
Quality assurance and control.
Issue resolution.
Effective record keeping and data management.
Support of all change initiatives.

Role Description
The Post-Completions Officer plays a key role in the effective management of live loans, undertaking all relevant post-completion requirements relating to all Allica Lending products. Including, for example, Land Registry checks, redemptions, security releases, lease reviews, product switches, overpayments and owning all post-completion information gathering. If think you can deliver operational excellence, with strong organizational and leadership skills then this role could be for you.

Principal Accountabilities
Ensure all post-completion tasks are undertaken including ensuring that any post-completion undertakings are met within agreed timescales.
Contact customers and/or professional advisors for required information.
Review and request any additional information for clarity as required, escalating any lack of response /missing or unexpected detail as appropriate.
Support Customer Reviews ensuring all required documents are obtained from the customer in a timely manner to ensure that reviews take place within the desired timescales.
Identification of policy or protocol exceptions, with suitable recommendations of any remedial actions required.
Ensure that all post-sanction procedures are carried out timely and compliant with the Bank’s policies and procedures including the maintenance of appropriate Management Information.
Take ownership of legal documents or any such in-life documentation that requires the Bank’s security oversight.
Understand the importance of maintaining clear and accurate internal records for MI and data monitoring.
Preparation of relevant documentation for the release or transfer of the loan ensuring all bank regulations are adhered to.
Check all outstanding debt is fully settled prior to the release of any security.
Ensure appropriate release of security and robust customer engagement. In cases of partial release ensure approval by underwriting for remaining loan and remaining security.
Manage your workload and working day to ensure adherence to the team’s service level agreements and quality expectations.
Liaise positively with customers to ensure that in-life loan requests are carried out accurately and in a timely manner.
Support the Business Development and Direct Teams with loan servicing requirements, taking ownership of the customer relationship.
Maintain good working relationships with all stakeholders, both internal and external, to ensure smooth and timely exchange of correspondence and communication.

Personal Attributes & Experience
A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
Education to A level standard or equivalent.
Excellent analytical and problem-solving skills developed from a Commercial Mortgage based background.
A generic knowledge of the commercial environment and lending pipeline management.
A good level of financial and commercial awareness.
A good understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.
Excellent oral and written communication skills, providing outstanding customer service.
Strong relationship management skills as the role works closely with a number of internal and external stakeholders.
Excellent organizational and IT skills.

Additional Information
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
25 days holiday – with the option to Buy/Sell
Pension contributions
Discretionary bonus scheme
Private health cover (with the option to add family members)
Life assurance
Income Protection
Family friendly policies including enhanced Maternity & Paternity leave
Season ticket loans

Don’t tick every box?
Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working
We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.