Lettings Administrator

A leading BTR operator is looking for a Lettings Administrator to join their team at a busy residential development in Ilford London. Are you experienced in BTR or PBSA and passionate about delivering outstanding customer service? This role is ideal for someone who thrives in a fast paced environment and is focused on supporting rental performance while meeting high service standards.

The role:

• Conduct viewings to prospective tenants.
• Respond to and manage letting enquiries promptly and efficiently.
• Proactively seek opportunities to exceed residents' service expectations and enhance the customer experience.
• Support the monitoring and compliance of planned and reactive maintenance procedures.
• Comply with regular fire and health & safety standards.

About you:

• Highly organised with strong administrative skills and attention to detail.
• A collaborative team player, always willing to support your colleagues when needed.
• Confident working independently and managing your own workload
• Approaches tasks with a positive, can do attitude and a proactive mindset.

Requirements:

• Intermediate IT skills including Microsoft Office
• Clear and effective communication both written and verbal.
• Availability to work Saturdays and public holidays.
• Knowledge of YARDI property system would be advantageous.