Lettings Administrator

Lettings Administrator – £25,000 - £27,000 – Shropshire, SY1 1NN
Are you an organised administrator who enjoys delivering excellent customer service and keeping processes running smoothly? Do you have strong communication skills and, ideally, experience within the lettings sector?
We are a customer-focused estate agency committed to helping people find their next home.
We are looking for a Lettings Administrator to join our friendly and professional team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and would like to build their career within the property industry.
The role
As a Lettings Administrator, you will play an important part in supporting the lettings process from initial enquiry through to tenancy completion. You will be the first point of contact for prospective tenants, providing a positive experience while ensuring all administrative tasks are completed accurately and efficiently.
This role offers a varied workload, combining customer interaction, property administration and marketing support.
Key Responsibilities
* Act as the primary point of contact for prospective tenants searching for a new home.
* Respond to enquiries professionally and provide a high standard of customer service.
* Arrange and conduct property viewings.
* Provide accurate and detailed information about available properties.
* Prepare offers, tenancy agreements and associated documentation.
* Maintain accurate records and complete routine administrative tasks.
* Support the marketing of properties through online platforms and social media channels.
* Work closely with colleagues to ensure a smooth and efficient lettings process.
* Ensure all paperwork is completed correctly and within required timescales.
About our company
We are a well-established estate agency with a strong focus on customer service and professionalism. Our team works together to create a supportive environment where employees are encouraged to develop their skills and progress their careers.
The Benefits
* Supportive and welcoming team environment.
* Opportunity to develop a long-term career within the property industry.
* Varied and engaging role with a mix of administration and customer-facing duties.
* Ongoing exposure to all aspects of the lettings process.
* Professional working environment.
The person
To be successful in this role, you will have:
* Proven administrative experience with strong organisational skills.
* Previous experience within the lettings industry, ideally, although this is not essential.
* Excellent verbal and written communication skills.
* Confidence when dealing with clients and customers.
* The ability to work independently and as part of a team.
* A proactive approach and strong attention to detail.
* Good negotiation skills.
* The ability to manage multiple tasks in a busy environment.
* A valid UK driving licence.
What’s next
If you are looking for a rewarding opportunity within a professional estate agency and have the skills to succeed, we would be delighted to hear from you—apply today
Only candidates based in UK and eligible to work in UK are allowed