Lettings Administrator

Exciting opportunity for a Administrator in Wakefield. You will deliver professional and friendly customer service, provide administrative support to the Lettings Team, and collaborate with team members to meet performance objectives.

Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. 

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group

Outline of key responsibilities for the Lettings Administrator.

• Manage communications with office and team contacts, including handling phone calls and emails, while providing assistance
• Assist customers with lettings inquiries and manage the processing of housing applications
• Referring contacts where necessary to appropriate staff within the company for attention and action and chasing any actions
• Processing invoices and receipting goods received using Ebis Where required
• Provide administrative support to the Lettings team by organising meetings, taking minutes, and assisting with photocopying, collating, and scanning documents. Maintain an efficient filing system and support the generation of statistical information for internal and external use

We are looking for someone who has…

• Proven experience of providing a comprehensive administrative service in a team environment
• To have a working knowledge of Microsoft Office applications, specifically Word, Excel, Outlook
• Experience of working in a housing organisation or customer facing environment
• Strong numerical and written skills for performing and analysing calculations.

In return, we are offering the successful candidate…

• Starting salary of  £25,878 per annum
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays 
• A flexible working environment, with a range of family friendly policies
• You will work 37 hours per week, from 9 am to 5 pm, Monday to Friday
• Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. 

• Hybrid working - Take advantage of the best of both worlds with our hybrid working model! Following your initial 4 weeks, you will have the flexibility to work from home and only need to be in the office two days per week.
• To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer -  Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.  Therefore, please apply without delay! 

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

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