Lettings Branch Manager

The UK's largest Independent Property Services Group are seeking a seasoned Lettings Branch Manager to lead the charge at their fast-paced Hackney office. With a solid foundation in residential lettings, you’ll be instrumental in building strong relationships with landlords, expanding the portfolio, and delivering exceptional service.

Location: London, Hackney
Job Type: Full-Time, Permanent
On-Target Earnings: Up to £65,000 (Basic £22,000–£32,000 DOE + Uncapped Commission)
Car Allowance or Company Car Provided

• £2,500 starter bonus in your first 3 months
• Uncapped commission structure
• Company car or monthly car allowance
• Elite bonus scheme
• 30 days annual leave (including bank holidays)
• Career progression with potential for two promotions in your first year
• Fully funded industry qualifications (including ARLA membership)
• Access to a dedicated Learning & Development Centre
• Employee Assistance Programme, eye care, pension scheme, and more
• Exclusive incentives including achievers’ clubs, awards, and international trips

• Leading daily team meetings to align goals and maintain momentum
• Coaching and motivating the team to achieve individual and branch KPIs
• Monitoring and evaluating team performance, including conducting regular one-to-one meetings
• Supporting the development and career progression of team members
• Generating new business and nurturing repeat business opportunities
• Building and maintaining strong, professional relationships with landlords and tenants
• Managing tenant enquiries and arranging property viewings in line with their requirements
• Negotiating offers and securing new tenancies
• Ensuring full compliance with all relevant legislation and regulatory standards
• Promoting a risk-aware culture and maintaining high operational standards across the branch

• Full UK Driving Licence for a manual vehicle
• Minimum of 2 years’ experience in residential lettings at Senior Negotiator level or above
• Proven ability to foster a positive team spirit and collaborative working environment
• Strong communication skills with the ability to build trust with customers, colleagues, and external partners
• Experience in creating and executing branch-specific business plans
• Ability to monitor and assess local market competition
• In-depth knowledge of current legislation related to residential lettings
• Skilled in managing high-volume, time-sensitive workloads
• A strong reputation for delivering outstanding customer service
• Self-motivated with the ability to work independently
• Professional and confident telephone manner
• Proficient in Microsoft Office and general IT systems
• Excellent attention to detail

If you're passionate about property, driven by results, and ready to take your career to the next level — apply today with your updated CV and take the first step toward leading one of the most exciting branches in the area. Your next big move starts here.