Lettings Manager - Drivers & Norris, Finchley Office

Location: Finchley, North London

Department: Lettings

About Drivers & Norris:

Drivers & Norris is a well-established and highly respected independent estate agency with a rich history spanning over 170 years. We pride ourselves on delivering exceptional service in residential sales, lettings, property management, and professional services across North London. Our Finchley office is a key part of our success, known for its strong market presence and commitment to client satisfaction.

The Role:

We are seeking a highly motivated, experienced, and dynamic Lettings Manager to lead our successful lettings team at our Finchley office. This is a pivotal role requiring a proactive and results-driven individual with a proven track record in residential lettings, excellent leadership skills, and a deep understanding of the North London property market. The successful candidate will be responsible for driving new business, maximising revenue, and ensuring the continued growth and success of our lettings department in Finchley.

Key Responsibilities:

• Business Development:
  • Proactively identify and secure new lettings instructions and landlords to grow the property register and increase market share.
  • Conduct accurate and compelling market appraisals and valuations.
  • Develop and implement effective canvassing and marketing strategies to generate new leads.
  • Build and nurture strong, long-lasting relationships with landlords to encourage repeat business and recommendations.
  • Identify and convert cross-selling opportunities for other Drivers & Norris services (e.g., property management, sales).
• Team Leadership & Management:
  • Lead, motivate, mentor, and develop a team of Lettings Negotiators to achieve individual and branch targets.
  • Conduct regular one-to-one performance reviews, appraisals, and team meetings.
  • Ensure the team provides a high level of professionalism, excellent customer service, and adheres to all company policies and procedures.
  • Manage staff workloads and priorities to ensure efficient service delivery.
  • Oversee the recruitment and training of new lettings team members as required.
• Operational Excellence:
  • Ensure the smooth and efficient running of all lettings operations, from initial enquiry to tenancy completion and ongoing management.
  • Oversee the accurate preparation of property advertisements, ensuring high-quality photos and compelling descriptions.
  • Monitor and improve the quality and quantity of incoming tenant leads.
  • Manage and oversee the progression of tenancy applications, referencing, and the drafting and execution of tenancy agreements.
  • Ensure compliance with all relevant lettings legislation (e.g., Landlord & Tenant Act, Housing Act, Tenant Fees Act, Right to Rent checks).
  • Maintain accurate records and utilise CRM systems effectively for reporting and client management.
  • Address and resolve tenant and landlord queries or issues promptly and professionally.
• Financial Performance:
  • Maximise revenues and achieve all financial targets for the lettings department in Finchley.
  • Monitor key performance indicators (KPIs) and implement strategies to improve performance.
  • Manage branch profit and contribute to budget planning.
• Customer Service & Compliance:
  • Ensure the delivery of exceptional customer service to both landlords and tenants, maintaining and enhancing the Drivers & Norris reputation for excellence.
  • Actively promote positive online reviews (e.g., ESTAS).
  • Stay up-to-date with all changes in lettings legislation and industry best practices.

Skills and Experience:

• Proven experience as a Lettings Manager or Senior Lettings Negotiator with a demonstrable track record of success in residential lettings.
• In-depth knowledge of the North London lettings market.
• Strong leadership, management, and motivational skills with the ability to build and inspire a high-performing team.
• Exceptional negotiation and sales abilities with a proven record of winning new business instructions.
• Excellent communication skills, both verbal and written, with a professional and articulate approach.
• Highly organised, detail-oriented, and able to manage multiple priorities effectively.
• Strong understanding of current lettings legislation and compliance requirements.
• Proficient in CRM software and Microsoft Office Suite.
• Full UK driving licence and own car required.
• ARLA Propertymark qualification (or equivalent) is highly desirable.

What Drivers & Norris Offers:

• A competitive basic salary with an attractive uncapped commission structure.
• Opportunity for significant career growth and advancement within a long-established and reputable firm.
• Comprehensive training and ongoing professional development.
• A supportive and collaborative team environment.

If you are a driven and ambitious lettings professional looking to take the next step in your career and lead a successful team in a thriving market, we encourage you to apply.