Lettings Negotiator

Cobalt are looking for an experienced and motivated Lettings Negotiator to join the on-site team at an exceptional new-build residential development in central Birmingham. The scheme is set to deliver high-quality homes and best-in-class resident experience.

In this customer-facing role, you will take the lead on scheme tours and apartment viewings, applicant vetting, and up selling premium features and services.

You will work closely with the wider leasing and resident services teams to deliver an outstanding move-in experience and long-term resident satisfaction.

This role is for 6 months on a fixed term basis and will be 5 over 7 days (40 hours per week)

Key Responsibilities:

• Maintain accurate, up-to-date lettings data in internal systems and ensure timely follow-up on enquiries and viewings.

• Ensure available apartments are presented to the highest standard through regular inspections and coordination with housekeeping and maintenance teams.

• Coordinate online listings and third-party agent partnerships to maximise lead generation and visibility.

• Respond to all letting enquiries in line with agreed SLAs, supporting prospective residents from enquiry through to move-in.

• Conduct scheme tours and apartment viewings, vet applicants, negotiate offers, and manage lettings documentation with full compliance.

• Work with the Leasing or General Manager to carry out market rent reviews and assess apartment positioning against competitors.

• Build relationships with corporate clients, relocation agents, and city employers to drive corporate lettings.

• Manage the renewals process, including communication, negotiation, and paperwork.

• Ensure smooth resident onboarding, including preparation of welcome packs and key handover.

• Support community initiatives and resident events to foster a welcoming and engaging living environment.

• Act as a key point of contact for prospective and incoming residents, delivering a consistent and high-quality customer experience.

• Provide weekly and monthly lettings reports to the General Manager, with insights on performance and local market trends.

• Conduct regular apartment appraisals to support revenue optimisation and strategic pricing decisions.

• Assist with managing voids, rental uplift, and reporting in client-specific lease-up platforms when required.

What We're Looking For:

• Experience in residential lettings, ideally within BTR, luxury rentals, or PBSA.

• Strong interpersonal and communication skills.

• Commercial awareness and understanding of the local rental market.

• A proactive and organised approach with a customer-first mindset.

• IT literacy and familiarity with lettings platforms or CRM tools.