Lettings Officer

6 Month Contract With A Local Authority

To support the effective delivery of the organisation’s lettings service by managing the day-to-day operation of the Choice Based Lettings system, coordinating nominations to Housing Associations and Special Schemes, and ensuring council and partner properties are allocated efficiently, fairly, and sensitively. The postholder will provide high-quality customer service, maintain compliance with relevant policies and procedures, and support the Senior Lettings Officer in the administration and continuous improvement of the service.

Key Responsibilities

• Manage the efficient and sensitive letting and pre-letting of Council and Housing Association properties.
  


• Administer the Choice Based Lettings system in accordance with organisational policies and procedures.
  


• Undertake nominations to Housing Associations and Special Schemes, ensuring all nomination processes and requirements are fully complied with.
  


• Support applicants throughout the lettings process, providing clear advice, guidance, and assistance where required.
  


• Deputise for the Senior Lettings Officer during periods of absence.
  


• Provide guidance and supervision to Lettings Assistants as appropriate.
  


• Prepare reports, statistical information, and documentation for management, panels, and other stakeholders.
  


• Carry out special projects, investigations, and service reviews as directed.
  


• Respond professionally and promptly to correspondence, enquiries, complaints, and Members’ casework.
  


• Prepare reports for Case Review Panels and support the administration and monitoring of the appeals process.
  


• Work collaboratively with internal departments, external agencies, Housing Associations, and partner organisations to support effective service delivery.
  


• Maintain accurate records and ensure compliance with relevant housing legislation, policies, and data protection requirements.
  

Requirements

• Experience working within a housing, lettings, allocations, or related environment.
  


• Knowledge of Choice Based Lettings systems and housing allocations processes.
  


• Understanding of Housing Association nomination procedures and housing legislation.
  


• Experience handling sensitive customer enquiries and providing high levels of customer service.
  


• Ability to prepare reports, manage casework, and maintain accurate records.
  


• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
  


• Excellent written and verbal communication skills.
  


• Ability to work independently and collaboratively within a team environment.
  


• Competent IT skills, including the use of housing management systems and Microsoft Office applications.
  


• Experience supervising or supporting junior staff is desirable.
  

Additional Information

• Location: Greenwich, London
  


• Hours per Week: 35
  


• ​Payment: Bi-Weekly Payments