Lettings Officer NCCHS

Role: Lettings Officer

Contract Type: Fixed term/secondment opportunity until 31st March 2027

Working Hours: 37 hours per week, Monday - Friday, between the hours of 8:30am – 4:50pm

Worker Type: Hybrid – This role offers a blended approach to working, incorporating home, office and community-based activity. When carrying out allocations work, you will predominantly work from home or the office, depending on business need. However, when completing sign‑ups, you will be expected to work primarily out in the community, meeting customers on-site and across the local patch. As such, applicants should be comfortable balancing desk-based responsibilities with regular travel and face‑to‑face work in the community.

Salary: Grade E - £28,598 (level 1) rising to £31,022 (level 4) per annum

Location: Harvey Road, NG8 3BB

We’ve got an exciting opportunity available for a talented individual to join our Housing Options team as a Lettings Officer - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

About the Role

This is an exciting opportunity for individuals to join the Lettings team within Housing Services to provide an effective and customer-focused lettings service through co-ordinated and effective management of allocations, lettings, sign-ups and vacant property management. Please note, this is not an estate agency or property portfolio management role; instead, we are seeking individuals with experience in housing allocations, tenancy management, or customer-focused public services.

As a Lettings Officer we will look to you to deliver an accessible, customer-focused lettings service to applicants that takes account of the needs of vulnerable service users whilst achieving a high level of tenant satisfaction. You will manage empty properties effectively to minimise the loss of rental income and to maintain sustainable tenancies and visit properties to undertake sign-ups, pre-terminations inspections, accompanied viewings and transfer inspections.

About You

The ideal candidate will have:

1. Experience of working within a housing management environment.

2. Demonstrated capacity to effectively organise, use own initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner.

3. Good interpersonal skills and a proven ability to communicate effectively at all levels.

4. Ability to undertake home visits with tenants and leaseholders as required.

5. Ability to work effectively as part of a team.

6. Experience of effectively managing empty properties and maintaining waiting lists, to minimise the loss of rental income whilst maintaining sustainable tenancies.

Full duties of the job description can be found here.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed.

PLEASE NOTE: This role is only open to new applicants.

Closing Date: 30th August (11.59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview Date: 16th and 17th September - Please note this is subject to change.

If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.