Level 3 Customer Service & Sales Apprenticeship

Level 3 Customer Service & Sales Apprenticeship – AMETEK Land

LAND Instruments International Limited is a UK-based company that specialises in providing advanced instrumentation and measurement solutions. They focus primarily on industrial applications, offering a range of products for monitoring and analysing temperature, combustion, emissions, and process control. Their instruments are used in various industries, including energy, petrochemicals, manufacturing, and environmental monitoring.

This apprenticeship is a fantastic opportunity for anyone looking to gain real, practical experience in a global sales environment. You’ll learn all about our cutting-edge products and services while supporting our amazing sales team every step of the way. It’s the perfect chance to start your career, and grow with a leading international company.

Apprenticeship Summary:

• Salary: £7.55 an hour


• Working Week: Monday to Friday 9am – 5pm including a 30 minute break


• Hours: 40 hours per week


• Online apprenticeship training supported by our skilled tutors 


• Level 3 Customer Service Specialist Apprenticeship standard qualification 


• Location: Stubley Lane Dronfield, Derbyshire, S18 1DJ

The Role:

We are looking for a motivated and enthusiastic Sales and Commercial Apprentice to join our Inside Sales team at LAND Instruments International Limited. This apprenticeship offers an great opportunity to gain hands-on experience in an international sales environment while learning about our cutting-edge products and services. 

Main Duties:

• Customer and Sales Support: Help the Inside Sales team respond to customer inquiries, providing top-notch service to make sure all their needs are met. You’ll be the first point of contact, learning how to deliver excellent service and keep customers happy


• Coordinating Internal Functions: Work with different departments to share product information and help find the best solutions for our customers. You’ll build teamwork skills while learning how each department contributes to the bigger picture


• Cold Calling/Outbound Lead Generation: Get involved in reaching out to potential customers. You’ll be learning the ropes of cold calling and lead generation, helping to expand our customer base and support our sales team’s growth


• Learning the Technical Side of Our Products: Gain in-depth knowledge of our products and how they work. Understanding the technical features will not only help you assist customers better, but it’ll also make you an important part of our sales efforts

This is a fantastic opportunity to grow your career in sales and commercial functions while gaining valuable skills in a technical environment.

The Candidate:

The successful candidate will be:

·       Technically Minded: Able to understand and explain technical products and solutions.

·       Proactive: Self-starter who takes initiative and manages time well.

·       Inquisitive: Curious, asks questions, and eager to learn about the industry and customer needs.

·       Strong Communication Skills: Clear and professional in both written and verbal communication.

·       Problem-Solving Abilities: Logical thinker who identifies and resolves issues effectively.

·       Attention to Detail: Accurate with customer info, quotes, and technical data.

·       Team Player: Works well in a team, shares information, and supports common goals.

·       Resilience and Drive: Thrives in fast-paced environments and strives to exceed targets.

·       Willingness to Learn: Enthusiastic about gaining new technical and sales skills.

·       Educational Requirements: Strong academic background (A-Levels or equivalent) or relevant technical work experience.

Training and Development:

As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:

• Study towards a relevant qualification, Level 3 Customer Service Specialist Diploma.


• On-the-job training and mentoring from experienced professionals.


• Regular review meetings to track progress and development.

What training will the apprentice take and what qualification will the apprentice get at the end? The successful candidate will obtain a Level 3 Customer Service Specialist Apprenticeship standard qualification

What is the expected career progression after this apprenticeship? Potential full-time employment for the right candidate upon successful completion of the apprenticeship

Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

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