Liaison Officer

Weekly travel covering North and East – Yorkshire & Humber
Competitive + Company Car
Full-time, 37.5 hours per week

Ready to make an impact?

As a Liaison Officer in our Citizen Services team, you’ll play a key role in connecting people, processes, and partners to ensure the smooth delivery of the Electronic Monitoring Service (EMS) — enhancing public safety and strengthening collaborative relationships across the North and East regions, including Yorkshire and Humber.

You’ll be entrusted to:

• Act as the main point of contact for stakeholders across your region, ensuring information is clearly shared and understood.


• Build, maintain, and strengthen professional relationships with stakeholders and partner agencies.


• Deliver presentations, attend meetings, and represent the EMS at local forums to support collaboration and understanding.


• Address and resolve escalated matters swiftly and constructively, promoting effective communication and problem-solving.


• Support projects and operational delivery by coordinating activities, tracking progress, and ensuring accurate reporting.


• Travel regularly across the region to meet partners, attend forums, and maintain strong local engagement.


• Occasionally provide cover outside of your region.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience or knowledge of the Electronic Monitoring Service (EMS) or the wider criminal justice sector.


• Strong written and verbal communication skills, with confidence in delivering presentations to varied audiences.


• Excellent interpersonal skills, able to build and maintain trusted relationships at all levels.


• Strong organisational skills, with the ability to manage multiple priorities and travel across the region.


• A proactive, problem-solving approach, with the confidence to handle issues and find fair, practical solutions.


• A collaborative mindset and adaptability to changing circumstances or stakeholder needs.

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That’s why our benefits are designed to put you first:

• Holidays: Up to 25 days plus bank holidays


• Pension: Up to 6% contributory pension scheme


• Company car: A company car


• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.


• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.


• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.


• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.


• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.