Lift Services Manager

Salary :

£65,000 - 65,000 yearly

Company : Apt Talent

Job Type : Full Time

London, United Kingdom

Job Description - Lift Services Manager

Lift Services Manager

Location: Medway

Salary: £65,000

Benefits: Company Car/ Car Allowance, 25 days annual leave + Birthday off

Due to growth, my client are looking for a Lift Services Manager to join their team based in Medway. This is an exciting opportunity for someone with a solid history in Lift Engineering and Management to join a growing organisation.

The Role

Operational Leadership

· Lead the Service Department and ensure effective day-to-day operation and resourcing.

· Manage all service contracts and repair activities (planning, allocation, close-out).

· Own the out-of-hours/night-call rota; publish monthly and whenever changes occur.

· Maintain the Lift Shutdown/Out-of-Service board and ensure statuses are current.

Customer & Stakeholder Communication

· Primary point of contact for clients; provide timely updates on out-of-service lifts and progress.

· Escalate technical, safety, or commercial risks to the appropriate managers.

· Handle and resolve service/repair complaints; ensure root cause and corrective actions are communicated.

Financial & Commercial Control

· Liaise with and oversee agreed interfaces with the Finance Department and finance procedures.

· Prepare and process small-works/service quotations; raise POs; control materials and stock purchases.

· Track job costings and margins; review quote conversion and approve invoices within delegated authority.

People, Safety & Assets

· Deliver toolbox talks; carry out site audits and van inspections with engineers.

· Ensure company stores are organised, labelled and stock-checked; verify that safety-critical parts are recorded in the repairs safety log and are serviceable.

· Ensure compliance with applicable regulations and standards (LOLER, PUWER, EAWR, BS/EN 81, company H&S procedures).

Quality & ISO Management

· Review engineers’ service and repair reports for accuracy, quality and close-out evidence.

· Inspect service and repair works for quality control; raise NCR/CAPA where needed.

· Maintain controlled documents, forms and logs; support internal audits and management reviews.

· Maintain training/competence records and the qualifications matrix.

Reporting & KPIs

· Issue weekly and monthly KPI updates and client-specific KPI packs

· Monthly: reconcile and issue spreadsheets for services, callouts and KPIs for LSEC, Alliance, WeWork and other bulk contracts.

· Monitor at minimum: PPM completion %, first-time-fix %, MTTR/restore time, callback rate, contract profitability, stock accuracy, near-misses/accidents, LOLER TE schedule adherence, night-call performance.

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Lift Services Manager

Job Description - Lift Services Manager

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