Linen Porter

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.

Main Tasks 
• Offer exceptional guest care at all times 
• Collect dirty linen from rooms and transport safely to appropriate areas, storing them for collection 
• Transport clean linen to the required areas of the hotel 
• Transport and store Housekeeping deliveries of consumables and equipment 
• Support with linen stock counts and Housekeeping stock control 
• Maintain a clean and tidy working environment for the department, including storerooms, linen chutes, trolleys and corridors 
• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management  
• Maintain awareness of utility consumption ensuring all equipment, lights, etc. are turned off when not in use 
• Utilise all relevant systems correctly to complete tasks in a timely manner 
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to COSHH and Manual Handling 
• Complete any other reasonable request made by a member of the management team or a supervisor 
  
Person Specification 
• Genuine passion for delivering memorable moments to guests 
• Positive approach to changing service environments and priorities 
• Pro-active with a hands-on approach to delivering consistent results 
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative 
• Friendly team player with the ability to work effectively and efficiently with others 
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues 
• Engaged with hotel initiatives to support the local community  

Measurable Performance Indicators 
• Demonstrating the Company vision, mission and values when interacting with colleagues and guests 
• Customer reviews 
• Achieving agreed KPIs 
• Fulfilment of the job skills checklist  
• Customer satisfaction scores e.g. Booking.com 
• Regular review meetings with line manager 

Available Ongoing Learning 
• GROWonline BELONG induction and development courses 
• Academy Technical skills training 
• Team Coach 
• ‘Come Join Us’ Guest Care training 
• Opportunity to apply for internal development programmes, such as: 
 - Junior Chef Development programme 
 - Graduate programme 
 - Level 2 Apprenticeships in Hospitality 
 
NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.  

NOTE: this job includes early morning starts and weekend working times between 6am and 6pm (occupancy dependent)

NOTE: this job may include additional duties such as room cleaning (occupancy dependent)

• Special rates on Leonardo Hotel rooms across the UK & Europe

• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

• Talent referral scheme

• Thank You Week: from ice cream trucks to yoga classes and lots in between!

• Wellbeing Calendar

• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!