Linen Porter Supervisor - W Edinburgh

POSITION SUMMARY

ABOUT THE ROLE

Reporting to the Style Manager (Housekeeping Manager), as Linen Porter Supervisor you will

play a key role in ensuring cleanliness throughout the hotel, including guest rooms, public

spaces and back of house areas.

Joining the team means you will be instrumental to the success of the hotel’s operation and

beyond. We are looking for someone who is detail-oriented, a people-person and committed to

excellence!

As Linen Porter Supervisor, key aspects of your role will include:

• Sorting, counting, recording and checking in and out all linen.

• Inspecting the cleanliness and maintenance of storage area, corridors and public

spaces.

• Delegating and prioritizing tasks such as stocking linen trolleys, Housekeeping storage

cupboards and guest service items.

• Ensure compliance with all Health and Safety protocols.

• Providing guests with requested service and handling any special requests.

• Be a role model within the department, assisting the team to perform their role when

required.

• Ensure grooming standards are met with clean uniform and neat personal appearance.

• Reporting any maintenance issues.

• Take ownership of guest issues and see them through to resolution.

• Train Linen Porters to become experts in their role.

• Supervise the daily operation of the Style (Housekeeping) department, including

assisting in the supervision of Room Attendants and Public Area Attendants when

required.

• Communicate and coordinate between Style, Welcome Office (Front Office) and

Engineering to ensure any guest or maintenance issues are logged and resolved.

• Develop teamwork throughout your team.

• Work in partnership with the Style management team to ensure the successful and

efficient functioning of the department.

• Be a role model within the department, assisting the team to perform their role when

required.

• Be a W brand ambassador, ensuring the brand’s voice is present in your interactions

with guests and talent

Our ideal Linen Porter Supervisor is someone who has:

• A keen eye for detail.

• Strong organization and multi-tasking skills.

• Confidence interacting with guests.

• Good communication skills – both written and verbal English.

• Previous experience supervising a team: delegating tasks, giving constructive feedback,

and highlighting performance concerns to senior managers.

• Previous experience working in five-star, luxury/lifestyle hotels

• A positive mindset

• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development

• Unlimited career opportunities (internationally and locally)

• Wellness and mental health programmes

• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!

• Discounts for your friends and family

• Specially curated discounts in thousands of shops

 

ABOUT THE PROPERTY

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital.

Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-

storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure

and entertainment facilities along with residential apartments.

This W hotel helps redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s

signature amenities with modern design and W Happenings, highlighting what’s new in design,

fashion, music and culture.

Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including

45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever

service philosophy.

A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails

and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities

are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an

AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

If this sounds like the perfect place for you, apply to be our Linen Porter Supervisor today!