Litigation Executive

About the Role

Are you passionate about delivering fair outcomes for customers while navigating complex financial situations? We’re looking for a Litigation Officer to join our dynamic Banking & Credit Management team. In this role, you’ll manage a portfolio of residential mortgage accounts in serious arrears, guiding them through the litigation process with empathy, professionalism, and precision.

What You’ll Be Doing

• Proactively manage mortgage accounts in litigation or approaching term expiry.
• Communicate with customers to understand their financial circumstances and identify appropriate solutions.
• Analyse financial documents such as bank statements and income & expenditure forms.
• Ensure all litigation activity complies with internal SLAs, procedures, and current legislation.
• Work with borrowers nearing the end of their mortgage term to assess repayment strategies.
• Maintain accurate records and ensure all customer interactions are logged appropriately.
• Collaborate with internal teams, solicitors, and third-party advisors to progress cases effectively.

What We’re Looking For

Essential:

• Must have experience working in the legal sector or a degree related to law
• Must have previous experience working in an office environment ideally within the legal, mortgage or property sector
• Strong written and verbal communication skills.
• Customer-focused with a solutions-oriented mindset.
• Knowledge of mortgage loan documentation and relevant financial regulations.
• Understanding of financial budgets and the UK Benefits System.
• Ability to manage workloads independently and as part of a team.

Desirable:

• Previous litigation experience and familiarity with court documentation.
• Law degree or full CeMAP qualification.

Why Join Us?

You’ll be part of a supportive, forward-thinking team that values integrity, collaboration, and continuous improvement. We offer opportunities to grow your career while making a real difference in people’s lives.