Locality Officer

Salary:

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We're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers.  Based from our Greenham Office 1 day a week, with travel across local areas. 

You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.

The Role:

As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you'll be doing:

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality

• Acting as a trusted point of contact for customers

• Building relationships with local authorities, community groups, and partner agencies

• Using data insights to improve services and ensure compliance with legislation and regulations

• Supporting neighbourhood improvements and shaping services based on the voice of our customers

• Maintaining accurate customer records and ensuring data is used responsibly

• Promoting SNG's values and culture of collaboration, safety, and inclusion

What we're looking for:

• Experience delivering tenancy, lease, or neighbourhood management services

• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues

• A collaborative approach, working across teams and with external stakeholders

• Good knowledge of landlord services and the ability to apply this in practice

• A customer-first mindset, with a track record of achieving positive outcomes

• Confidence using digital tools to support service delivery

• A full driving licence and access to your own vehicle

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)

• Chance to buy or sell holiday as part of our flexible benefits package

• 3 additional wellbeing days and 2 paid volunteering days

• Generous matched pension scheme up to 12% and Life cover at 4x salary

• Enhanced maternity/paternity/adoption pay 

• Options for private medical insurance, dental insurance and critical illness cover

• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.