Lockbox Governance and Controls Specialist

Lockbox Governance and Controls Specialist At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We're seeking a future team member for the role of Lockbox Governance and Controls Specialist to join our Payments Business Support EMEA team. This role is located in Manchester, hybrid working. In this role, you'll make an impact in the following ways: Manages internal and external client service needs and provides overall support to ensure expectations are met. Leads advanced research and data analysis to deliver strategic management initiatives. Tracking and reporting using a strong Microsoft Office Suite skillset (e.g. Outlook, Word, Excel, PowerPoint) and making recommendations on key results. Leads complex projects related to client reporting, governance tracking, budget, business plans and risk-related items. Implementation / updating of policies, standards, and/or processes. Client focused mindset applied to continuous improvement initiatives. Leads the resolution of systems and operational problems through collaboration with internal teams and key stakeholders. Resolves the most complex or non-routine client issues or inquiries. Maintains relationships with internal teams and external vendors to identify client trends and needs; may use knowledge of client issues to contribute to business development efforts. No direct reports but responsible for the achievement of team goals and objectives, talent management and supervision of team members. To be successful in this role, we're seeking the following: Bachelor's degree or the equivalent combination of education and experience is required. 5-7 years of total work experience with at least 0-1 in management preferred. Experience in bank operations preferred. At BNY, our culture speaks for itself. Here's a few of our awards: America's Most Innovative Companies, Fortune, 2024 World's Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg's Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.