Logistics Coordinator

Job Summary:

We are looking for a proactive and detail-oriented Logistics Supervisor/Manager to lead our logistics operations in a fast-moving warehouse environment. This role will involve close collaboration with the Operations, Warehouse, Customer Success, Sales, and Trade teams to ensure a seamless order fulfillment process and exceptional customer service.

Key Responsibilities:

• Collaboration with Teams: Work alongside the Customer Success, Sales, and Trade teams to facilitate smooth coordination of customer orders and ensure all requirements are met.
• Third-Party Logistics Management: Oversee and coordinate logistics operations with third-party logistics (3PL) providers, ensuring they meet service level agreements and quality standards.
• Delivery Planning: Plan and schedule delivery time slots, ensuring that customer expectations are met while optimizing resources and routes for efficiency.
• Complaint Resolution: Address and resolve any complaints or issues related to logistics operations, including those pertaining to delivery delays, order inaccuracies, and customer satisfaction.
• Performance Monitoring: Monitor logistics performance metrics and prepare reports to analyze efficiency; identify areas for improvement in delivery processes and customer service.
• Process Improvement: Continuously evaluate logistics processes, making recommendations for enhancements to improve operational efficiency and customer experience.

Qualifications:

• Proven experience in logistics, warehouse management, or transportation, with a strong focus on customer service.
• Excellent understanding of third-party logistics operations and return management processes.
• Strong interpersonal and communication skills to effectively deal with customers and vendors.
• Ability to work under pressure and meet tight deadlines while maintaining attention to detail.

Preferred Skills:

• Experience with inventory management systems and data analysis tools.
• Knowledge of regulatory compliance related to transportation and warehousing.