Logistics Coordinator

• Location: Bury St Edmunds
• Job Type: Full-time (8:00am-5:00pm)
• Salary £26,000 pa

Join our team as a Sales and Logistics Coordinator, where you will play a crucial role in managing day-to-day customer interactions and logistics operations. This position offers a varied workload and the opportunity to support both internal and external sales teams across multiple businesses.

• Handle inbound calls, accept orders, and respond to general queries and customer quotation requests.
• Process orders, manage returns and credits, and take payments.
• Address account queries and set up new accounts on Sage.
• Monitor overdue accounts and support both the internal and external sales teams.
• Deal with logistics queries, track daily parcel and pallet deliveries, and update systems with proof of delivery information.
• Organize and track customer returns while maintaining a high standard of customer service.
• Provide support to other businesses within the group, using different systems and processes as required.

• Strong desire, passion, and drive to succeed.
• Excellent communication skills, both oral and written.
• Confident and friendly telephone manner.
• Proficient use of PCs for internal and external communication.
• Ability to work independently and as part of a team.
• Experience with Sage 200, Odoo system, and Microsoft Office package, including Outlook.

• Competitive salary.
• 20 days holiday, increasing to 23 days after one year of service.
• Opportunities for professional growth within a dynamic team.

To apply for the Sales and Logistics Coordinator position, please submit your CV to