Logistics Customer Service Administrator

Logistics Customer Service Administrator
Location: Crick
Pay: £14.36 per hour
Hours: 9:00am–5:00pm or 8:30am–4:30pm
Contract: 12-Week Temp to Perm

About the Role

Empowered Personnel are currently recruiting for an experienced Logistics Customer Service Administrator to join a busy transport operation based in Crick, Northamptonshire.

We are looking for an experienced transport administrator with a background in pallet network operations and customer service.
Previous experience working with UPN (United Pallet Network) is an essential part of the role, along with experience working within a transport office and pallet network environment.
The successful candidate will have a good understanding of palletised freight, deliveries, collections and depot operations, together with excellent customer service and administration skills.

Key Responsibilities

• Act as a key point of contact for customers, depots and transport partners.
• Handle customer and depot enquiries by telephone and email.
• Manage delivery and collection queries efficiently and professionally.
• Liaise with transport teams, depots and pallet network partners.
• Use UPN (United Pallet Network) to manage and process transport and pallet network information.
• Track consignments and provide accurate delivery updates to customers.
• Investigate and resolve delivery issues, discrepancies and customer queries.
• Complete transport administration and maintain accurate records.
• Ensure transport documentation and paperwork is completed correctly.
• Follow up on outstanding deliveries, collections and queries.
• Work closely with depots and internal teams to resolve issues.
• Provide a high level of customer service within a busy transport office.

Experience

The ideal candidate will have:

• Previous experience working with UPN (United Pallet Network).
• Experience within a pallet network environment.
• Previous experience working in a transport office or logistics administration role.
• Good knowledge of palletised freight and transport processes.
• Experience dealing with customers, depots and transport operations.
• Excellent written and verbal communication skills.
• Strong organisational and administration skills.
• Excellent attention to detail.
• The ability to work under pressure and manage multiple priorities.
• Good IT skills.

Click APPLY to submit your application, or contact Empowered Personnel on (phone number removed). Alternatively, email your CV to
Only candidates based in UK and eligible to work in UK are allowed