Logistics Customer Service & Sales Assistant

Jarrold Logistics is entering a strong growth phase as we expand our 3PL, warehousing and distribution offer. With increasing customer demand and new contracts coming on board, we are strengthening our front-end customer and commercial capability.

We are now looking for a Logistics Customer Service & Sales Assistant to play a key role in how we engage, support and grow our customer base.

35 hours per week, Monday to Friday

The Role

This is a dual-focus position combining customer service excellence with commercial awareness and sales support.

You will act as a central point of contact for customers, ensuring a smooth and professional experience, while also identifying opportunities to grow revenue and support the wider Logistics strategy.

Key Responsibilities

Customer Service

• Act as a first point of contact for customer enquiries via phone, email and systems


• Manage bookings, queries and service updates in a timely and professional manner


• Work closely with warehouse and transport teams to ensure accurate and efficient delivery


• Resolve issues quickly, taking ownership and maintaining strong customer relationships


• Maintain clear and consistent communication aligned to our “Need to know / Good to know” approach

Sales & Commercial Support

• Support inbound sales enquiries and convert opportunities into confirmed work


• Assist in preparing quotes for warehousing, 3PL and courier services


• Identify upselling opportunities across existing customers


• Build strong working relationships with internal teams to support growth


• Contribute to achieving revenue targets and improving margin performance

Operational Support

• Ensure accurate data entry across systems (orders, stock, bookings)


• Support reporting and tracking of customer activity


• Help maintain service standards and identify areas for continuous improvement

What We Are Looking For

• Strong communication skills with a confident and professional approach


• Organised and able to manage multiple priorities in a fast-moving environment


• Commercially aware with an interest in sales and customer growth


• Proactive mindset with a willingness to take ownership


• Good IT skills and attention to detail


• Experience in logistics, customer service or sales is beneficial but not essential

Why Join Jarrold Logistics

• Be part of a growing operation with clear ambition and direction


• Work within a supportive team environment that values ideas and contribution


• Opportunity to develop commercial and operational skills across logistics


• Play a visible role in shaping how we scale our 3PL and customer offering

Our Approach

At Jarrold Logistics, we focus on doing things properly. That means:

• Clear communication


• Strong relationships


• Accountability in delivery


• Pride in service

This role is central to delivering that standard as we grow.

To apply, please send your CV and a short note outlining your interest in the role.