Logistics Customer Service Coordinator

Logistics Customer Service Coordinator

Location: Manchester (Fully On-Site)
Pay Rate: £13.50 per hour
Job Type: Temporary / Ongoing
Start Date: Immediate Start Available

Job Overview

We are currently recruiting for a Logistics Customer Service Coordinator to join a busy and fast-paced logistics operation in Manchester. This is a fully on-site role supporting day-to-day transport and customer service activities. The successful candidate will act as a key point of contact between customers, drivers, and warehouse teams, ensuring the smooth and timely movement of goods.

Key Responsibilities

Handling incoming customer queries via phone and email in a professional and timely manner
Providing updates on deliveries, collections, and shipment status
Liaising with warehouse and transport teams to resolve operational issues
Booking and amending transport orders using internal systems
Tracking consignments and proactively communicating delays or issues to customers
Maintaining accurate records of shipments, orders, and customer interactions
Supporting the planning and coordination of daily logistics operations
Resolving customer complaints and escalating issues where necessary
Ensuring all documentation is completed accurately and in line with company procedures
Working closely with drivers, planners, and warehouse staff to ensure service levels are met

Requirements

Previous experience in customer service, logistics, or transport environment preferred
Strong communication and organisational skills
Ability to work in a fast-paced, time-sensitive environment
Good IT skills (Microsoft Office and basic systems experience)
Problem-solving mindset and attention to detail
Ability to work well as part of a team

Additional Information

Fully on-site role (no hybrid or remote working)
Immediate start available for the right candidate
Temp-to-perm opportunities may be available depending on performance
Standard full-time hours (Monday-Friday)Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Only candidates based in UK and eligible to work in UK are allowed