Logistics & Customer Service Manager - FMCG

Job Description

Role:

Logistics & Customer Service Manager – FMCG

Location:

Central London (2 days in, 3 days from home)

Salary:

Competitive

Are you an experienced logistics professional with a passion for leading teams and managing key accounts? Our clients dynamic Logistics & Customer Care Team is looking for a proactive, organised, and hands-on Logistics & Customer Service Manager to join them on a permanent basis. You will manage a team of 5+ direct reports, overseeing daily operations, imports, warehouses, customer deliveries, exports, and demand planning.

Key Responsibilities for the position of Logistics & Customer Service Manager -
Manage a team of direct reports, including coaching, training, and development.
Oversee the order fulfilment process for UK & European customers, ensuring timely and accurate deliveries.
Liaise with internal and external stakeholders, including customers, suppliers, and 3rd party providers.
Support monthly reviews with warehousing and logistic partners, and lead the annual haulier tender process.
Drive continuous improvement and efficiencies across the team to meet performance targets.

Key Experience Required for the position of Logistics & Customer Service Manager -
Minimum 5 years of experience in logistics, with a background in FMCG.
Proven experience in handling key accounts and driving customer satisfaction.
Strong leadership skills with the ability to develop and motivate a team.
Proficiency in MS Office applications, particularly advanced PowerPoint and Excel skills.
Native level fluency in English, with an additional European language highly desirable.

This is a fantastic opportunity to join a growing business in a fast-paced and dynamic environment. If you are self-motivated, detail-oriented, and ready to take on new challenges, we want to hear from you!

To apply, please send your CV to [email protected].

Join our client, a global FMCG, and help drive their logistics operations to new heights!