Logistics Operations Manager

Logistics Operations Manager

Location: Central Birmingham (with travel to their Atherstone, Warwickshire site)
Salary: £40,000 - £48,000 plus great benefits and Hybrid working.

We are seeking a Logistics Manager to join our client's team, serving as the key liaison for both internal and external stakeholders. This role is crucial in optimising logistics efficiency, enhancing service standards, and driving continuous process improvements.

Key Responsibilities

Logistics Coordination:

• Oversee daily logistics activities, including coordinating pick-ups, managing transport orders, and prioritising tasks for efficient operations.
• Plan and optimise inbound and outbound logistics, utilising various transportation methods (sea, air, rail) and warehouse transfers to enhance cost-effectiveness and service quality.
• Develop and implement corrective action plans to address errors and continuously improve service delivery.
• Manage export flows and special requests (e.g., promotions, new collections) to ensure timely fulfilment.
• Monitor inventory levels, identify discrepancies, and implement corrective measures to maintain adequate stock levels.
• Efficiently manage warehouse consumables (e.g., cartons, stickers) to support operational needs.
• Administer all necessary documentation (e.g., certificates of origin, export documents) to ensure compliance and smooth execution of logistics processes.
• Manage claims and customer returns, implementing robust processes to identify root causes and implement effective solutions.
• Lead or participate in projects aimed at improving invoice control and optimising pallet pull systems.

Customer Care:

• Guide the customer journey from order to cash, ensuring seamless service delivery and proactive follow-up.
• Act as the primary point of contact for customer inquiries within your region, preemptively addressing issues to exceed customer expectations.
• Provide professional and informative responses to customer inquiries regarding logistics, products, commercial policies, and terms.
• Resolve customer complaints efficiently by collaborating across departments to enhance the overall customer experience.
• Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
• Contribute to team growth through active participation in improvement initiatives.

Key Requirements & Experience:

• Minimum of 3 years of experience in logistics operations, with expertise in transport logistics and export flows.
• Native proficiency in English; proficiency in additional languages is advantageous.
• Knowledge of the consumer goods industry, preferably within Retail Fashion or B2B environments (e-commerce experience is a plus).
• Customer-centric mindset with strong analytical, problem-solving, and organisational skills.
• Excellent interpersonal and communication skills, both verbal and written.
• Proficiency in ERP/CRM systems, WMS, Microsoft Office Suite (Word, Excel, Outlook).
• Proactive approach with excellent project management abilities and adaptability to dynamic environments.
• Team-oriented with strong prioritisation skills and a positive mindset.

This role is pivotal in ensuring operational excellence and exceptional customer satisfaction in the UK market. If you are ready to make a significant impact and drive success, we would love to hear from you. Apply today to join our team!