Luggage Porter, The Savoy Hotel

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job title:  Luggage Porter

Department: Front of House

Inspired & supported by: Head Porter

Salary: £28,154 (including service charge)

Your purpose will be: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.

You will be accountable for:

• Ensuring the delivery, security and storage of guest luggage and belongings
• Delivering all guest requests in line with our service standards while taking every opportunity for personalisation
• Working closely alongside the Front of House team to assist with a wide variety of guest requests
• Always putting our guests first

Your key responsibilities & contribution will be:

• To provide a seamless luggage service while assisting with the arrival/departure experience.
• To accurately record all guest luggage and to ensure it is handled and stored securely
• To engage enthusiastically in guest interactions demonstrating knowledge and personality
• To use correct lifting and carrying procedures
• To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed
• To have thorough knowledge of hotel services, facilities and local area to share with our guests
• Polishing guest shoes
• Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion
• Provide errand services for guests as requested
• Carry out wrapping and packing of parcels
• Sort the incoming mail and deliver to the designated areas
• To assist the door team in providing parking assistance upon arrival and departure of guest vehicles
• When accepting a vehicle ensure relevant checks are carried out and recorded
• Other duties as specified by Guest Experience leadership

What you will need to do this role:

Essential:

• The ability to prioritise and organise yourself
• Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
• Able to work under pressure and at high speed.
• Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
• CAN DO attitude and able to adapt to changes
• Problem solving abilities
• Attention to detail
• Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly
• Flexibility to work different shifts

Desirable:

• 1 year minimum experience in the hospitality industry preferred.
• Experience in valet parking

Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension, and life assurance
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• English classes, optician reimbursements, and local discounts for F&B and retail