Maintenance Manager

Manages and monitors all utilities to ensure that they are all working and operate in a cost effective manner
• Communicates with hotel staff to become aware of maintenance needs and ensures timely response to requests e.g. room
repairs, housekeeping equipment, etc.
• Ensures the execution of the hotel’s preventive maintenance programme (MQSA, Water testing) is carried out and all records
are maintained
• Adopts safe working practices at all times, ensuring own safety as well as all others in and around the hotel. (In line with the
Health and Safety at work Act 1974)
• Proactively anticipates work that needs to be carried out at the hotel (via regular checks etc.)
• Ensures that any maintenance work on rooms/utilities, where reasonably practical are carried out when hotel is operating at
low occupancy
• Manages a sensible stock level of Maintenance items regularly used at the hotel
• Responds quickly, if possible, to all maintenance issues that are reported to you
• Regularly checks the maintenance logbook in the hotel for reported issues and signs off each job at completion
• Ensures all maintenance work is carried out efficiently, within budget, to the highest standards and correct the first time
• Ensures that all areas are left clean, tidy and safe on completion of any work carried out and that the relevant
department/manager is notified when the utilities/services are back in operation
• Ensures that all specialized/heavy plant maintenance required on site is correctly liaised with the General Manager, Group
Maintenance Engineer, Duty manager and the department(s) concerned.
• Supervises when necessary all said specialized/Heavy Plant Contractors when on site
• Is available in the event of emergency for call out/telephone assistance
• Ensures that holiday requests are agreed upon with the Deputy General Manager. Liaise with Group Maintenance engineer
on the same
• Maintains standards of product quality for all areas of the hotel as outlined in the standards manual and reports deficiencies to
the Duty Manager
• Ensures that the hotel conforms to fire, life and safety standards
Self Management
• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
• Comply with Company Grooming Standards
• Comply with Time and Attendance Policies
• Actively participate in training and development programs and maximizes opportunities for self-development
Financial Responsibilities
• Prepare, manage and achieve the department’s budget. Duties include:
- Prepare and manage a cost effective budget with measurable targets for department within the financial parameters set
down by the hotel budget
- Effectively monitor and analyse variations from the budget
- Develop systems that measure the cost effectiveness of the department
- Develop procedures that track, report on, and control the running costs of the department
People Management
• Work within the company’s Human Resource Management System to ensure the departmental performance of staff is
productive. Duties include:
- Plan for future staffing needs
- Recruit in line with company guidelines
- Prepare detailed orientation programmes for new staff
- Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their
implementation
- Ensure training needs analysis of your departmental staff is carried out and training programmes are designed and
implemented to meet needs
- Deliver training
- Actively work at developing your direct reports and identify high potentials
- Maintain training records for all direct reports and ensure they do the same for their staff
- Conduct probation and formal performance appraisal in line with company guidelines
- Coach, counsel and discipline staff, providing constructive feedback to enhance performance