Maintenance Manager

Maintenance Manager

Social Housing – Reactive Repairs & Maintenance

Full-time | Permanent

North East London – Stratford (Hybrid Working)

£55,000 – £70,000 + Excellent Benefits

Maintenance Team Manager job in North East London – leading a large maintenance workforce delivering reactive repairs across social housing properties, offering an excellent salary, benefits package and long-term career opportunities.

The Role

An excellent opportunity for an experienced Maintenance Manager to join an established housing provider, overseeing reactive repairs and maintenance services across North East London and surrounding areas.

The successful candidate will lead a team of Supervisors, directly employed operatives and subcontractors, ensuring high-quality repairs, operational efficiency and resident satisfaction.

Reporting to the Head of Maintenance Services, the role involves managing a Direct Labour Organisation (DLO), overseeing budgets, driving productivity and achieving service KPIs.

The position covers Waltham Forest, Redbridge, Havering, Essex and Cambridgeshire, with hybrid working and a reporting office in Stratford.

Key Responsibilities

Leading the delivery of reactive repairs and maintenance services across social housing properties

Managing Supervisors, directly employed operatives and subcontractors

Overseeing DLO performance, workforce productivity and resource allocation

Monitoring KPIs, repair completion times, quality standards and resident satisfaction

Managing maintenance budgets of approximately £3m–£7m annually

Driving operational improvements, cost efficiencies and service performance

Managing contractor performance and ensuring contractual compliance

Handling escalated complaints, disrepair cases and resident enquiries

Ensuring compliance with health and safety legislation and maintenance standards

Building strong relationships with internal teams, contractors and stakeholders

Maintaining accurate operational records, reports and performance data

Requirements

Proven experience as a Maintenance Manager, Repairs Manager, DLO Manager or similar within social housing

Strong background in reactive repairs and day-to-day property maintenance

Experience managing a Direct Labour Organisation (DLO) and subcontractors

Proven ability to lead large maintenance teams, including Supervisors and operatives

Strong understanding of social housing repairs, compliance and health and safety

Experience managing budgets, operational KPIs and workforce productivity

Excellent commercial awareness and financial management skills

Strong communication, leadership and stakeholder management skills

Experience handling resident complaints and disrepair cases

Full UK driving licence essential

RICS or similar relevant qualification desirable, or equivalent experience

Package & Benefits

£55,000 – £70,000 depending on experience

Permanent, full-time position

Hybrid working – Stratford reporting office

Excellent pension scheme with up to 6% double employer contribution

28 days annual leave, rising to 31 days, plus bank holidays

Westfield Health Cash Plan

Non-contributory life assurance

Up to 21 hours of paid volunteering leave

Employee Assistance Programme

Additional lifestyle and employee benefits

Long-term career development opportunities

This Maintenance Manager role offers an excellent opportunity to lead a substantial social housing repairs operation, manage a large DLO workforce and drive improvements in operational performance and resident satisfaction.

Apply now through Skilled Careers to be considered for this opportunity
Only candidates based in UK and eligible to work in UK are allowed