Maintenance Operative

Level 2 qualification required or NVQ

Job Summary:

A primarily on-site and customer-oriented position for a Grade 2 Maintenance Technician to join our clients Customer Services team working in their residential buildings - two developments. You will ensure that residents have the best experience and consistently deliver the highest levels of customer service in a courteous and professional way.

Main Responsibilities:

• To identify and diagnose faults and to carry out repairs, adjustments and other maintenance works as appropriate inside apartments, as requested by the customer service team.
• To carry out weekly flushing checks on all vacant apartments and keep updated records of attendance and any concerns found.
• To conduct functionality checks in vacant apartments well in advance of handovers to customers and assist in resolving any issues before legal completion and handover.
• Investigate reported defects, document findings with photographs, and resolve issues independently where possible.
• Oversee and assist contractors with larger repair projects, collaborating with them and other maintenance technicians.
• To undertake other skilled tasks in which competence has been demonstrated.
• Ensure compliance with safety and building regulations, adhering to standards and protocols.
• Maintain tools and equipment in good condition, reporting any malfunctions or needs for materials.
• Demonstrate strong customer service skills in responding to maintenance requests and emergencies.
• To assist in ensuring that all working areas are kept clean and tidy and all refuse and waste materials are removed as appropriate.
• To undertake and be comfortable with physical lifting and activities in accordance with the set requirements and instructions.
• To be thoroughly familiar and comply with the company's 'Health & Safety' policy and procedures and to immediately report any hazards or infringements to their line manager.

Person Specificiation:

• The candidate must show a degree of manual dexterity and be able to follow basic technical instructions.
• Experience of working in a maintenance environment is essential, residential background preferred.
• skills in: painting/decorating, electrical, plumbing, carpentry.
• Good communication skills in order to liaise effectively with customers and customer service team.
• The candidate must be extremely well organised, with great attention to detail and professional with a hands on approach.
• The candidate must be self-motivated, proactive, flexible, approachable and demonstrate willingness to assist others.
• The candidate must demonstrate excellent customer service skills and interpersonal skills.
• Ability to manage time effectively and prioritise tasks in a fast-paced environment

#117