Maintenance Supervisor

Maintenance Supervisor

Location: Canary Wharf
Salary: £41,200 + Bonus
Hours: 37.5 hours per week | 5 days out of 7 (including weekends and bank holidays on a rota basis)

About the Company

Our client is a leading owner and operator of premium residential communities across Central London. They are recognised for delivering exceptional customer experiences, high-quality accommodation and industry-leading operational standards.

With an expanding portfolio and significant investment in new developments, this is an exciting opportunity to join a growing business that values innovation, sustainability and career development.

The Role

We are seeking an experienced Maintenance Supervisor to support the day-to-day maintenance operations of a large residential community.

This is a hands-on leadership role where you will oversee maintenance activities, support a team of Maintenance Operatives and work closely with the Maintenance Manager to ensure the building is safe, compliant and maintained to an exceptional standard.

You'll play a key role in delivering an outstanding resident experience by ensuring maintenance issues are resolved efficiently while maintaining excellent health and safety and compliance standards.

Key Responsibilities

Maintenance Operations

Support the daily operation of the maintenance department across the development.
Allocate and prioritise Planned Preventative Maintenance (PPM), reactive maintenance and lifecycle works.
Ensure apartments, communal areas and building infrastructure are maintained to the highest standard.
Support apartment turnaround programmes to ensure homes are ready for occupation.
Assist the Maintenance Manager and provide leadership during periods of absence.

Team Leadership

Supervise, support and motivate a team of Maintenance Operatives.
Allocate workloads and monitor performance to ensure high standards are consistently achieved.
Provide coaching, guidance and on-the-job training to develop team capability.
Promote a positive, proactive and customer-focused culture.

Compliance & Health & Safety

Support statutory compliance across the development.
Assist with Risk Assessments and Method Statements (RAMS).
Support Legionella management and other compliance programmes.
Ensure maintenance records are accurately maintained using CAFM systems.
Assist with internal and external audits and ensure remedial actions are completed.
Monitor contractor performance and ensure works are carried out safely and in accordance with company standards.

Resident & Contractor Management

Build strong relationships with residents, contractors and internal teams.
Respond promptly to maintenance queries and ensure excellent customer service is delivered.
Work collaboratively with operational and front-of-house teams to create a seamless resident experience.
Drive continuous improvements in service delivery and resident satisfaction.

About You

To be successful, you'll have:

Previous experience supervising a maintenance team within a residential, hospitality or facilities management environment.
Strong knowledge of planned and reactive building maintenance.
Experience managing contractors and statutory compliance.
Good understanding of Health & Safety legislation and maintenance best practice.
Experience using CAFM or similar maintenance management systems.
Excellent organisational, communication and leadership skills.
A proactive, hands-on approach with the ability to prioritise a busy workload.

Ideal Experience

Candidates with experience in the following sectors are highly desirable:

Purpose-Built Student Accommodation (PBSA)
Build-to-Rent (BTR)
Co-living
High-rise residential developments
Large-scale residential or mixed-use developmentsWe would also welcome applications from candidates working within hotels, facilities management, residential property management or similar customer-focused environments with responsibility for maintaining large, occupied buildings.

Benefits

Competitive salary
10% discretionary annual bonus
28 days annual leave plus a volunteering day
Enhanced pension contribution
Health Cash Plan
Life Assurance
Employee Assistance Programme
Training and career development opportunities
Retail discounts
Discounted gym membership
Cycle to Work Scheme
Travel Loan
Enhanced family leave
Long service awards
Uniform provided

Apply

This is an excellent opportunity to join a market-leading residential operator offering genuine career progression, a supportive team environment and the opportunity to work within some of London's most impressive residential developments.

Candidates with experience in PBSA, Build-to-Rent, Co-living or high-rise residential environments will be particularly well suited to this opportunity
Only candidates based in UK and eligible to work in UK are allowed