Maître D

Maitre D - The Diamond Jubliee Tea Salon:

Epitomising the sophistication of Afternoon and High Tea in all its splendour, our Diamond Jubilee Tea Salon serves an extraordinary selection of teas, our famous fluffy scones and delicious sandwiches 7 days a week for all those special occasions. The Queen opened the Tea Salon in 2012 in honour of her Diamond Jubilee. The Tea Salon also specializes in private dining hosting an array of events from charity balls to private birthday parties.

We are currently looking for an experiencedMaître D to assist the front of house team.

Key Accountabilities:

• Work with the Maître D team to ensure the smooth running of the Reception and Guest services
• Support the drive and Motivation of the team by looking for areas where they can deliver more
• Support the Maître D and your colleagues to deliver exceptional customer service at all times
• Be the face of the Restaurant and the first point of contact for the Customers ensuing an amazing experience
• Ensure adherence to company policies, controls and standards
• Ensure the restaurant is set up to accommodate all the reservations
• Ensure that all guests are seated in a timely manne

We expect the successful candidate to have the following skills and experience:

• Experienced in a high-end restaurant as a Maitre D
• Experienced in guest profiling and recognition
• Managing the day-to-day bookings
• Ensuring the warmest welcome and experience is given to our guests
• Impeccable appearance and interpersonal skills

In return, we offer fabulous benefits:

• A competitive salary + paid overtime
• Discretionary annual bonus of up to 5% of annual salary
• A generous store and restaurant discount
• A subsidised staff restaurant which uses Fortnum’s ingredients
• 28 days paid holiday (inc. bank holidays), a day off on your birthday AND 5 extra well being days
• Excellent pension scheme
• Defined development scheme to grow your career
• Exclusive access to our legendary Staff shop sale

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.