Managed Services Consultant

Managed Service Consultant – Doctors Division
Location: Milton Keynes (On site)
Salary: £25,396.80 to £31,300 (DOE)

Are you looking to take your career in sales, account management or healthcare compliance to the next level? Bring your communication skills and successful relationship building track record to ID Medical and we will support you in your development offering fast track promotion opportunities for those who excel.

Who We Are

An award-winning, multi-discipline global healthcare solutions provider, ID Medical is dedicated to sourcing and placing Doctors, Nurses and other healthcare professionals into the NHS and other healthcare organisations.

The Role

As a Managed Services Consultant (Doctors), you will be responsible for the day-to-day account management of our partnered NHS clients within the Doctors division. Your role will be pivotal in nurturing client relationships, understanding staffing needs, and ensuring high fill rates by collaborating with recruitment teams and external suppliers. This is a fast-paced, relationship-driven position with clear pathways for progression and regular performance-linked bonuses.

Key Responsibilities

• Act as the primary contact for your assigned NHS client(s), from initial engagement through to full delivery of their staffing needs


• Develop and maintain strong working relationships with hospital hiring managers and external suppliers


• Work closely with internal recruitment teams to ensure medical vacancies are filled quickly and accurately


• Conduct outbound calls to clients and suppliers to build relationships and manage service delivery


• Respond promptly to inbound client and supplier queries, resolving issues and escalating where appropriate


• Advertise medical vacancies on our internal platform, ensuring information is clear and up to date


• Participate in Microsoft Teams meetings and client site visits (occasional overnight stays required)


• Support the vendor management process by coordinating end-to-end supply delivery


• Maintain accurate records and progress reports using CRM systems (e.g., Clarity)


• Contribute to internal meetings and ongoing training to ensure best-in-class service delivery

Key Performance Indicators (KPIs)

• Consistently meet or exceed daily dial rates and call time targets


• Achieve and maintain a minimum 95% fill rate across assigned client(s)


• Ensure timely completion of all assigned daily tasks


• Meet agreed response time targets in line with client expectations and internal standards


• Regularly review and update objectives in line with business development

What We're Looking For

Essential Skills & Experience:

• Excellent verbal and written communication skills


• Strong organisational ability and attention to detail


• Experience managing full supply chains in a vendor management setting


• Confidence in leading face-to-face and virtual client meetings


• Proficiency in Microsoft Office (especially Excel and Outlook)


• Previous experience using Candidate CRM systems


• Background in account management or service delivery roles, ideally in a healthcare or recruitment setting

Desirable:

• Experience in the healthcare sector or medical recruitment


• Knowledge of NHS procurement or vendor management processes

Why Join ID Medical?

• Career Growth – We fast-track high performers and support your development through tailored training


• Performance Bonus – Generous quarterly bonus scheme based on individual contribution


• Dynamic Team Environment – Work alongside ambitious and collaborative professionals


• Industry Recognition – Join one of the UK’s leading healthcare staffing providers

If you’re ready to take your career in sales, healthcare compliance or account management to the next level — and want to make a genuine impact in the healthcare sector —  and be part of something bigger.

ID Medical is an equal opportunities employer.