Manager Digital Product Management User Consent Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions.  Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent.  By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Data privacy and adherence to regulations such as GDPR and the ePrivacy Directive which require consent for tracking users are becoming the norm. The Manager/Senior Manager, Digital Product Management – User Consent Management (UCM) will execute critical consent initiatives across the Digital Tracking ecosystem. UCM is leveraged Enterprise-wide as a single solution for managing cookie consent options and helps American Express maintain compliance with GDPR, CCPA, and other data privacy regulations. The platform provides a pathway to establishing, maintaining, and enhancing user consent choices prior to collecting user data from online sources.

How will you make an impact in this role?

Specifically, this role will focus on the efficient delivery of key regulatory and growth-related initiatives across UCM and Digital Tracking platforms generally, including partnering with lines of business, product teams, and second line partners.  Through the coordinated delivery of end-to-end solutions and process enhancements, this role will execute critical near-term goals, while designing a new way of working with consent solutions and modern Digital Tracking Platforms for internal and external partners alike.

Primary Responsibilities:

• Develop, continuously refine, and execute the vision and product strategy for User Consent Management at American Express, including regular assessment of the global regulatory environment to inform future platform needs


• Work across Digital Tracking & Privacy Capabilities to develop, communicate and execute on our core roadmap, as well as efficient remediation to achieve 2025 Strategic Compliance goals across prioritized markets


• Build relationships with critical business partners to evangelize and get buy in to our Consent technical solutions and UX/UI approaches, and manage partners in getting efficient, consistent access to our capabilities


• Work with the Digital Tracking Program and Operations team in the development and maintenance of required program collateral and assets, including roadmaps, updates, project tracking, and informational hubs/documents for partner engagement


• Partner with business and governance teams to establish governance processes and create consent reporting solutions that are both compliant, yet built to power growth and achieve business goals


• Drive strategic alignment with Operational Excellence, Engineering, Product, Analytics, GCO and GPO partners on responses to regulatory initiatives impacting the portfolio


• Coordinate with business partners and portfolio teams to prioritize significant incoming business demand


• People leadership of B30 Digital Product Management Associate/Senior Associate (UCM PO)

Qualification Requirements:

• 5+ years of demonstrated excellence in Product Management and leading teams delivering technology-driven business solutions across the Enterprise


• Highly organized and self-motivated individual who can combine problem-resolution, insights-driven prioritization, and ability to influence across band levels to achieve critical business goals


• Rigorous attention to detail, with demonstrated proficiency in creating transparent, well-communicated, and scalable processes and communications, while leading the implementation of those processes across a matrixed environment


• Confidence in decision-making in complex and ambiguous situations; comfortable troubleshooting and aligning conflicting interests


• Ability to understand and communicate complex technical concepts and processes to a wide variety of audiences


• Proactive analytical skills with a keen eye towards implications on strategy and capability impacts


• Demonstrated ability to drive results and optimize resources to achieve goals


• Flexibility to work and manage business partners across multiple time zones


• Driven, entrepreneurial, self-motivated, and able to act with a high level of independence 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 


• Bonus incentives 


• Support for financial-well-being and retirement 


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 


• Generous paid parental leave policies (depending on your location) 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.