Manager, ICS Control Management Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

International Risk and Controls sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. 

The objective of the ICS Control Management Governance team is to establish the Operational Risk and Controls strategy for ICS and set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

How will you make an impact in this role?

ICS Control Management is looking for a Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. 

The Manager, ICS Control Management Governance will:

•  Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc. 


• Track issues with KRI limits and risk appetite for ICS to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly 


• Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU 


• Manage details of specific risk and controls governance forums for ICS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums 


• Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs 


• Facilitate the understanding and use of the risk governance framework across BUs through regular communication 


• Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU 


• Administer implementation of key training initiatives that align with Operational Risk Management 


• Facilitate processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials 


• Support sharing insights, better practices, themes, etc. across the enterprise 

 Minimum Qualifications: 

• 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities 


• Strong project management, communication, and interpersonal skills 


• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards 


• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively  

Preferred Qualifications:  

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous 


• Experience in at least one of the following:  
  
  
  
  • Translating operational risk strategy and appetite into execution guidelines 
  
  
  • Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds 
  
  
  • Oversee the implementation of the operational risk governance frameworks  
  
  
  • Communicating and ensuring understanding and adherence to operational risk procedures and standards  
  
  
  • Facilitating the operational risk exam management processes 
  
  
  
  


• Experience in financial services industry

 ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.