Manager, KYC Operations

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

The Manager, Global KYC Operations, is part of the Global Merchant Operations team within the Global Merchant & Network Services (GMNS) business unit. The Global Merchant Operations team drives a resilient and efficient operational core for critical merchant experiences and leads initiatives in operational excellence. The Manager will play a key role in strengthening KYC/KYB activities while driving ongoing improvements across the merchant business, provide market-level support, review and manage smart monitoring and collaborate with cross-functional teams to ensure compliance within local regulatory requirements and global standards. 

• Manage day-to-day KYC operations, ensuring compliance with regulatory requirements, and internal policy or standards, working in close partnership with local business teams and Global Servicing.


• Support interim compensating control development, remediation activities, manage case escalations, and resolution of complex KYC/KYB issues.


• Oversee the delivery, and development of additional governance. monitoring and reporting of key KYC/KYB activities. 


• Drive process enhancements and contribute to improving KYC Refresh workflows to drive higher refresh rates with greater efficiency.


• Partner with compliance, risk, control management, servicing, and technology teams to operationalize and implement KYC/AML requirements.


• Act as the subject matter expert for KYC/KYB activities, providing informed insights on regulatory trends and market practices.


• Collaborate with global teams to ensure consistent standards, while adapting to local needs.

• 4+ years of relevant experience with a strong understanding of KYC, AML, Financial Crime Compliance, or related operational risk management within financial services.
• Bachelor’s degree in finance, Business, Risk Management, or related field. (preferred)
• Strong understanding of KYC/AML regulatory requirements across key markets in International.
• Demonstrated ability to manage remediation activities, handle escalations, and enhance operational workflows.
• High attention to detail, proven problem-solving, analytical, communication skills, and proficiency with Excel or reporting tools, and power-point.
• Demonstrated leadership experience, including building, developing and managing teams. (preferred) 
• Experience working cross-functionally with global teams to drive process improvements, streamline workflows, and implement operational best practices.
• Ability to thrive in a dynamic environment and balance execution with strategy.
• Professional certification (CAMS, ICA, or equivalent) is a plus.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.