Manager of Renewals -EMEA

Role Summary

• Own renewal outcomes and overall account health for a defined book of business
• Lead, coach, and inspect a renewal team to drive early risk identification and predictable renewals
• Serve as the point of accountability for renewal readiness, not just contract execution

Core Responsibilities

• Own net and gross renewal performance for the team
• Identify renewal risk early and ensure mitigation plans are in place for all at‑risk accounts
• Act as the escalation point for high‑risk or complex renewals
• Drive renewal planning 6–12 months ahead of contract end
• Ensure forecast accuracy and eliminate late‑stage renewal surprises

Team Leadership

• Manage and coach a team of Renewal Managers / Representatives
• Run regular deal, risk, and pipeline inspection calls
• Support hiring, onboarding, and development of renewal talent

Cross‑Functional Partnership

• Partner with Sales and Customer Success on account strategy and renewal readiness
• Drive alignment and accountability when renewal health is at risk
• Position renewals as a strategic function, not a transactional one

Qualifications

• 6+ years in SaaS renewals, account management, or post‑sales
• 2+ years managing or coaching customer‑facing teams
• Strong renewal risk judgment beyond pricing and contracts
• Executive‑level communication and stakeholder management skills