Manager, Onsite Support (Trip Support)

Company : World Fuel Services

Job Type : Full Time

United Kingdom

Number of Applicants

000+

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Job Description - Manager, Onsite Support (Trip Support)

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Onsite Support Manager (Trip Support)

Location: Luton Airport

Overview

World Fuel is seeking an experienced aviation professional to manage onsite operations and customer engagement within our Business Aviation Services team.

This is a highly visible, client-facing role based at the airport, where you will act as the central point of coordination for flight support services, vendor relationships, and customer experience. You will play a key role in delivering a seamless operational experience while supporting commercial growth across the region.

Why Join World Fuel

Work at the center of aviation operations, supporting high-value global clients
Be part of a fast-paced, international environment with strong growth potential
Make a direct impact on customer experience, operational delivery, and commercial performance

Key Responsibilities

Coordinate flight planning, slot management, and trip support services for key customers
Act as the primary onsite liaison between customers, FBOs, and airport service providers
Oversee delivery of services for inbound flights arranged by global teams
Build and maintain strong relationships with vendors, ensuring high service standards
Meet and support customers onsite, providing a high-touch, service-driven experience
Identify and introduce opportunities to expand services and support commercial growth
Support fuel order coordination and ensure efficient execution of transactions
Represent sales teams onsite, assisting with client engagement and relationship management
Contribute to continuous improvement of operations, service delivery, and customer satisfaction

Requirements

Experience within an aviation operations or airport-based environment
Strong understanding of business aviation operations and trip support services
Exposure to requirements across multiple aircraft types (business and commercial aviation preferred)
Experience supporting international flight operations across multiple regions
Proven ability to manage customer and vendor relationships in a fast-paced environment
Commercial awareness with a demonstrated ability to support revenue-generating activities
Strong communication, problem-solving, and organizational skills
Ability to work onsite and adapt to operational schedules

What Sets You Apart

Customer-first mindset with a proactive, solution-oriented approach
Ability to operate calmly and effectively in a dynamic, time-sensitive environment
Strong attention to detail and ownership of the end-to-end customer experience
Collaborative approach when working across global teams

Additional Information

Role is fully onsite at a London airport locations
Flexibility is required based on flight schedules and operational needs

#WFS

#LI-JH1

Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.

World Fuel Services Europe, Ltd.

Original job Manager, Onsite Support (Trip Support) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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