Manager, Strategic Account Management

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The UK Account Management organisation is looking for a customer-facing leader to manage our Strategic Account Managers within our UK Mid-Market Team. This front line manager will lead a team focused on the retention and growth of Square's largest sellers.

You will support and continue to build a data-driven and motivated team whose efforts will continue Square's journey up-market within the UK. You will directly manage a team of 7 Strategic Account Managers while directing the overall revenue and logo retention of your team's portfolio. You will provide 1:1 coaching and performance management for Square's senior Account Managers. You will help develop processes and insights to grow the team today and influence program design for the future. You will identify and help build ongoing training programs, as well as influence the tooling Account Managers need for success. You will also manage impactful cross-functional projects for the greater company.

In addition to lengthy experience as a high performing individual contributor solutioning within the mid-market and enterprise segment, you will have recent experience coaching and developing talent. You will also have experience leading projects, driving revenue growth, and advocating internally for customers. Stand-out candidates find their energy from coaching talent and generally feel comfortable operating in the unknown.

You Will:

• Lead a distributed team of 7 Strategic Account Managers


• Consistently achieve positive revenue outcomes while maintaining a high return on investment


• Provide 1:1 coaching and performance management to your team members


• Serve as an escalation point for customer challenges, including meeting with customers in-person


• Act as an upmarket payments & pos expert and engage with product teams to serve as the customer voice for upmarket sellers with past success working with executive internal stakeholders


• Create operational efficiencies through stream-lined repeatable processes


• Foster cross-functional collaboration through beta programs, co-marketing, product insights and more

You Have:

• 7+ years total experience in Business Development, Sales or Account Management


• 3+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company


• 2+ years experience working within the Payments, POS, Hospotech or Fintech industry


• Experience identifying opportunities and independently developing plans of action on behalf of your team


• Excellent written & verbal communication for all audiences, including internal senior stakeholders


• Experience working cross-functionally with product teams to serve as the voice of the customer


• Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page